New Orleans Marriott Warehouse Arts District

“Great Hotel in a Perfect Spot”

I recently spent two nights at the New Orleans Marriott Warehouse Arts District. It was a great experience from check-in to check-out. What I appreciated the most was the care and effort the staff placed on assisting the guests. I was fortunate enough to have M Club access. The breakfast variet... lisää

I recently spent two nights at the New Orleans Marriott Warehouse Arts District. It was a great experience from check-in to check-out. What I appreciated the most was the care and effort the staff placed on assisting the guests. I was fortunate enough to have M Club access. The breakfast variety was more than sufficient for me (i.e., Eggs, bacon, cereal) while the snacks during the rest of the day hit the spot. I also ate dinner there one evening and have no complaints whatsoever. Location wise, the Marriott is about a ten minute walk to the World War II Museum in one direction and a fifteen minute walk to Jackson Square in the other direction. I felt where the hotel is situated perfectly suited my needs while in town. I would return to the Marriott in a heartbeat the next time I am in New Orleans.

vähemmän

“Awesome customer service at this hotel”

Awesome customer service from every employee we encountered from check in to check out. Special mention for their upbeat attitude, professionalism, and friendliness. Cameron Minnard - Front Desk Brittany Clark - Sr Rooms Ops Mgr Reynard Cheatham - Rooms Op Mgr Raquel - M Lounge Ms Pat Catarin... lisää

Awesome customer service from every employee we encountered from check in to check out. Special mention for their upbeat attitude, professionalism, and friendliness. Cameron Minnard - Front Desk Brittany Clark - Sr Rooms Ops Mgr Reynard Cheatham - Rooms Op Mgr Raquel - M Lounge Ms Pat Catarina and Marllyn - Housekeeping Kalib - Bartender One opportunity for improvement at this hotel: The M Club should serve beer and wine during Happy Hour. First M Club we've been to without any alcoholic drinks.

vähemmän

“Good but still wish it would be a better experience...”

Stayed at this hotel for the 1-week conference. Convenient location (directly across the convention center) and overall a very good property. Nice facilities and decent rooms. Had the access to club lounge at the ground floor so spent some mornings and evenings with breakfast, snacks and happy... lisää

Stayed at this hotel for the 1-week conference. Convenient location (directly across the convention center) and overall a very good property. Nice facilities and decent rooms. Had the access to club lounge at the ground floor so spent some mornings and evenings with breakfast, snacks and happy hours. Evening staff at the Club Lounge was super friendly and caring! The issue I had is how the front desk people treat customers differently: the lady at reception did not acknowledge my titanium status nor bother to inform me anything about the member benefits upon check-in, all I received is "you can scan the QR code on the paper and figure it out yourself". However, my colleague who check-in right after me (same status) received a very warm welcome, thorough explanation about the benefits and was even offered $30 daily drinks credits. I was like, WHAT? We both had the same status and I did not even receive an acknowledgement for being a premium member? To add salt to the wound, I also did not get the room that was promised to me on the Marriott phone app. I understand if it is the day before conference and if there was no room upgrade available at check-in then that is alright, but I checked-in 24 hours before arrival and it was not busy when I arrived at the hotel. Hence witnessing my colleague who did not check-in in advance but receiving the room upgrade upon request made me feel even more upsetting. It is simply annoying to see front desk staff giving customers differential treatment...... Having said, the overall hotel stay is still considered pleasant - I would rate the facilities a 4.5-star but the service 2-star. Just not sure I would come back to this hotel in the future. Will definitely try other Marriott properties in the area for future trips.

vähemmän