Nemacolin

“Excellent”

The remodeling is completed and the results are stunning. The new restaurant (Fawn and Fable) is cozy and elegant and has superb food and service. The entire time we were there the staff at the pools, the butters, valets all made us feel like royalty. We are going back!

“Exceptional Experience!”

Let me begin by stating that I am often underwhelmed and unimpressed when traveling - and I am not one to travel on a budget. Given the high cost of staying at Nemacolin, I did expect our stay to exceed my expectations. And that it did! My cousin and I stayed for two nights for a girls’ getaway e... lisää

Let me begin by stating that I am often underwhelmed and unimpressed when traveling - and I am not one to travel on a budget. Given the high cost of staying at Nemacolin, I did expect our stay to exceed my expectations. And that it did! My cousin and I stayed for two nights for a girls’ getaway earlier this month (August 7-9). From the moment we arrived, we received highly personal service. EVERY single employee was professional, extremely respectful, and extremely accommodating. The butler service catered to our every need and request. Our room at the Château was in impeccable condition and regularly adorned with “treats” (chocolate covered strawberries, facial masks, etc) throughout each day. The pool service was exceptional. The grounds were extremely well-manicured and well-maintained. We dined at Fawn and Fable our first evening. Once again, the service was exceptional and our meals were excellent. We also received spa services, which were also highly personalized and exceptional. I could add much more to this review, but it would turn into a novel! Overall, everything exceeded our expectations and we plan to return at least once a year for a quick getaway. I will close by saying that if you are not prepared to spend money (a lot of it), do not choose Nemacolin. Also, I have heard many people compare this resort to Omni Bedford Springs (which I thought was terrible). There is simply no comparison. The bottom line is…you get way you pay for and Nemacolin delivers!!

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“Not worth it.”

Definitely not worth the money and here's why. Advance emails were great but onsite had its problems. Pros: dyson hair dryer in room, complimentary juices and sodas in room, chocolate chip cookies at night, bath salts balls, great bath tub. Cons: Asked if it was our 1st time but received no ad... lisää

Definitely not worth the money and here's why. Advance emails were great but onsite had its problems. Pros: dyson hair dryer in room, complimentary juices and sodas in room, chocolate chip cookies at night, bath salts balls, great bath tub. Cons: Asked if it was our 1st time but received no additional information or overview or insights or anything; Shower was super weak and definitely one of the worst we've experienced; Resort fee - really, at the price of the room there's an added resort fee when there's a charge for most things other than the pools and the put put neither of which we were able to use because of the weather; Glitch with allergies when kitchen sent out food ignoring the allergy at Fawn & Fable. In general overhyped and overpriced and we've stayed at a lot of really nice hotels/ resorts. At breakfast at Aqueous we had asked for a salt and pepper shaker which was provided but they just came and took it to give to another table without ever asking us if we were finished, which we weren't. Also, pay more for a balcony room but can't even use it because there are no chairs so very misleading - yes, you can open the door and stand outside but that's it. Service was ok - a couple high points but mostly felt ignored and it was mediocre.

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“More museum than resort”

To start the majority of the property is absolutely gorgeous! Feels like your walking around a villa in Europe. We stayed at the Grand Lodge which was very nice. However the rooms had an absolutely horrible view of the roof/ huge ac units. While they did warn us upon check in, the view is so bad ... lisää

To start the majority of the property is absolutely gorgeous! Feels like your walking around a villa in Europe. We stayed at the Grand Lodge which was very nice. However the rooms had an absolutely horrible view of the roof/ huge ac units. While they did warn us upon check in, the view is so bad that is really something they should tell guests when booking. Or at the bare minimum those rooms should be cheaper since you have to keep the shades drawn to deal with the eyesore. Another issue I noticed is there is no signage around the resort letting guests know how to get to different places. The signage that was around would lead to nowhere or point you in a completely different direction. The lodge is like a maze and with no signs, I was constantly getting lost. I ended up on a service elevator twice. I'm not sure if the maze/no signs is initial or not. If i wasn't getting lost constantly I never would have found all the beautiful works of art that are all over, which was very nice but sometimes you just want to get where your going. Overall I'm just unsure about this place. It was very nice and beautiful, but everything just looked pretty with no substance. I wasn't blown away by the quality of service. The animals need to go, no one should be owning exotic animals especially for entertainment. The casino was also incredibly depressing. Nemacolin is an odd mix of extremely over the top luxury and basic resort. Seems to have a mixed identity that maybe will be fully realized over the next few years as more updates come. I just hope they focus on service quality and guest experience instead of just making sure everything looks pretty for Instagram.

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