Best Western Plus Marina Gateway

“Vacation”

Had a great experience here, Daniel Chuong helped us check in and was very nice helpful and accommodating! We stayed for about a week here visiting family and the amenities and food were very nice and good quality. Would highly recommend for your next visit

“Excellent Service”

Choung & Annie were wonderful and provided excellent service for us on our stay at the Best Western Plus Marina Gateway Hotel in National City San Diego, CA. They were very friendly, helpful, provided tips and were of great assistance on our stay. Doug & Ulla

“It takes the right person with the ability to be naturally good at being able to provide exceptional service every single time.”

First off, I'd like to start off by saying the only reason that I'm giving a 5 star review is to not take away from the person who checked me in. Or else it would be a 2 star for location & being clean. I've stayed at this location several times before. It's a nice, relaxing,clean & convinent loc… lisää

First off, I'd like to start off by saying the only reason that I'm giving a 5 star review is to not take away from the person who checked me in. Or else it would be a 2 star for location & being clean. I've stayed at this location several times before. It's a nice, relaxing,clean & convinent location. I booked a room twice last month, Oct 20th-21st & 27-28th, 2024. I requested early check-in for both. I had no problem on the 20th. I called early Sunday, around 9am on the 27th, and asked to see if anything was available. There was a worker who told me there was nothing available, but I could call back around 12 or 1 to check, I responded that I'd call back in about an hr to check again, didn't seem to pleased but responded saying that it would be fine. The hr went by & I called & asked again, but this time, the response was that the house keeping doesnt start cleaning the room until after 12pm. Which I obviously knew was a lie because clearly the hotel wouldn't offer early check-in from 10-3 if services started that late. On top of that, I've checked in earlier than that before. I didn't understand the attitude or why I was being lied to & made to feel like a fool by being fooled . I said thank you & hung up. I wasn't going to waste time by arguing with someone like that. Clearly, I know this isn't up to the company standards to be lying to paying customers & coming off as if I'm bothering them by calling & asking about availability. As if they're not getting paid to do that service. Clearly, professionalism isn't there. It made me want to cancel my reservation & not go back to that place again . I ended up going to the hotel to find out if I could get some real answers from someone more up to par with their customer service. I got to the hotel & I had the pleasure of being greeted by Ms. Chuong. I went ahead & informed her of the issue & my confusion. She apologized for the inconvenience & she went ahead & took care of me right away & had me in a room in no time. This isn't the first time I've been fortunate enough to be checked in by Ms Chuong . I had also been checked in by her the week prior & also at the beginning of this yr. So this is the 3rd time I've been taken care of by her & every time, she doesn't seem to miss a beat with meeting more than the expectations. Thank you, Choung!! for the warm welcome & the upbeat attitude & positive vibes you bring to that hotel. It makes a big difference when you have someone who knows how to make people feel good & welcome to the location instead of a bother to them. It is one of the best customer services I've received. I'd leave a 10 if I could. It's the reason I'll continue to give this place a try. This place needs more people with her work ethic.

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“Good Location”

Stayed with family for two nights. Great location for exploring the San Diego area, close to the free way and walkable to the nearest MTS station. Hotel is modern and clean as was our room. Room was spacious and well appointed. Nice pool area and gym. Plenty of free parking. No breakfast was availa… lisää

Stayed with family for two nights. Great location for exploring the San Diego area, close to the free way and walkable to the nearest MTS station. Hotel is modern and clean as was our room. Room was spacious and well appointed. Nice pool area and gym. Plenty of free parking. No breakfast was available at the hotel but there was a restaurant across from the entrance that served breakfast.

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