DoubleTree by Hilton Lisle Naperville

“Disappointed”

Always thought that the Double Tree was on the upscale side of the Hilton Properties, I guess not. First I received a text to check in and to select a room. Which I thought was great. I always try for close to the elevator as we are seniors and don't like dragging luggage all over. I received m... lisää

Always thought that the Double Tree was on the upscale side of the Hilton Properties, I guess not. First I received a text to check in and to select a room. Which I thought was great. I always try for close to the elevator as we are seniors and don't like dragging luggage all over. I received my digital key. Upon arrival I go the seventh floor as the key said. Upon arrival at the door, key doesn't work. I refresh and it shows a new room on the 8th floor. So we go scooting the luggage again,,,all the way to another wing! Upon arrival, maid in hall tells me that it's occupied. Of course don't believe her, so try the key....opens....we look inside, and she was right, it was occupied with other peoples stuff. Now we drag our luggage another 2 miles back to the elevator and down to the desk. Lady advises me that the room was assigned by mistake and assigns another one on the fourth floor, and this one is even further that the last one...."over in the other wing". Finally get in the room. Nice room, fair size. Look around and there was no refrigerator, or microwave, which we use and were expected amenities. Left that alone...spent the night...next morning go to the shower......the shower head was from the 70's and let's just say, didn't impress at all. Needs update rooms, furniture all nicked up etc. Bed was comfortable and towels were nice. Probably wouldn't stay again. It seems being a loyal Hilton member would receive reward perks......but now, it's no contact with anyone unless there is a problem.

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