Hampton Inn Nanuet

“Anthony’s Customer Service was Awesome!”

Anthony was AWESOME!! I was in New York for the holidays and towards the end of my trip I caught what I believe was a virus. The Hotel where I was staying did not have any additional rooms and could not extend my checkout time. I had to change my departure flight and book a room last minute at Ham… lisää

Anthony was AWESOME!! I was in New York for the holidays and towards the end of my trip I caught what I believe was a virus. The Hotel where I was staying did not have any additional rooms and could not extend my checkout time. I had to change my departure flight and book a room last minute at Hampton Inn Nanuet. I was extremely under the weather and needed rest so that I could focus on getting better. Anthony could see and hear that I was not in great shape (it was also raining ) and was able to assist with early check in, and I am so grateful!! He even handed my family member tissue for me and assisted with allowing me time to check out the following day. He even mentioned that I sounded a bit better. Anthony’s kindness helped me in a rime need and I thank him so much for that! The location and rooms were perfect for our needs.

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“A passing 'C' grade, but only just !”

Honestly, it's a typical average Hampton Inn. Nothing exceptionally good, nothing terrible. My quality of sleep was a little poor, as I think the blowers for the AC/Heat were either above or adjacent to my room, and could be easily heard during the night, even when my AC/Heat was off. When my AC/… lisää

Honestly, it's a typical average Hampton Inn. Nothing exceptionally good, nothing terrible. My quality of sleep was a little poor, as I think the blowers for the AC/Heat were either above or adjacent to my room, and could be easily heard during the night, even when my AC/Heat was off. When my AC/Heat was on, WOW IT WAS NOISY ! Most of the front desk were friendly, but one of the ladies that was on a night shift when I arrived, and the next evening, was more interested in her phone than any guest :O Overall, I'd probably try the Hilton Garden Inn, or another brand of hotel, next time I'm in the area.

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“Overall fine, they need improvements.”

Room was very clean, had a mini fridge and microwave which we did not expect to have and the staff are very nice. Issues started before even pulling into the parking lot, we were not able to check in via the app like we were supposed to be able to do, something we wanted to do since it was late, we… lisää

Room was very clean, had a mini fridge and microwave which we did not expect to have and the staff are very nice. Issues started before even pulling into the parking lot, we were not able to check in via the app like we were supposed to be able to do, something we wanted to do since it was late, we just wanted to go to sleep. The TV remote was missing from the room entirely and the staff were very helpful in finding and bringing us a replacement which was nice. The secondary lock feature on the door was coming off because the screws were insanely loose, which is one of many reasons why I recommend buying added hotel locks from amazon, so wherever you travel you can up your security. The heat was on in the room and no matter what we did, it refused to lower in temperature so none of us had a good sleep. When we woke up, we saw that the windowsill was flooded with water, condensation covered the whole glass, and there was water all over the floor below it. The breakfast was the usual you would expect from a hotel, so no complaints there really. Overall, the technological advancements they are trying to offer here, aren't working, and it's only this one location that has all these troubles according to the google reviews. The friendly staff and cleanliness are enough to stay here again, especially if this location is super convenient for you, but I wouldn't go out of my way to recommend this location.

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