Hyatt Place Raleigh-Durham Airport

“Comfy and reliable”

The rooms are always clean, the staff usually helpful, and amenities adequate. Food is usually decent, with two restaurants right across the street for additional choices. Don't usually make the breakfast as usually have early flights.

“Great hotel, not so great breakfast.”

The hotel is in a very convenient location to the airport. It’s clean and the staff were very welcoming and had great customer service. The rooms are clean and updated, the normal Hyatt Place set up. They never ran out of coffee and the breakfast menu was plentiful, however, the quality of food w… lisää

The hotel is in a very convenient location to the airport. It’s clean and the staff were very welcoming and had great customer service. The rooms are clean and updated, the normal Hyatt Place set up. They never ran out of coffee and the breakfast menu was plentiful, however, the quality of food was not great. Eggs had a plastic flavor (I normally like powdered/fake eggs) and were inedible. The potatoes were hard as a rock and the sausage was burnt and dried out. They did have bread and oatmeal cups available. The fruit was also not fresh and felt like it had a film on in. Maybe it was just as “off” day but we did not enjoy the complimentary breakfast, but that would certainly not keep us from staying here again.

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“Close to airport ”

Booked a king room online. Checked in and given a room on the second floor. Arrived at our room to find 2 double beds. Wife went downstairs to speak with the front desk. Was totally gaslighted by staff. Told that every bed at a Hyatt was a king size and that the room with 2 beds was an upgrade an… lisää

Booked a king room online. Checked in and given a room on the second floor. Arrived at our room to find 2 double beds. Wife went downstairs to speak with the front desk. Was totally gaslighted by staff. Told that every bed at a Hyatt was a king size and that the room with 2 beds was an upgrade and there were no king rooms available. After discussing, we decided to leave and find another hotel. Front desk clerk told us that we would not get a refund as she would consider it a same day cancelation. Mind you that we had physically been inside this hotel less than 20 minutes and the room we booked online was unavailable when we arrived. (That's a neat trick)! As we prepared to walk out anyway, she asked the bar tender for help reading a list of rooms, and suddenly, like a miracle, there was a king room available. Facility was fine and proximity to airport was a plus. That clerk however probably doesn't need to be working in a customer service role.

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