Hampton Inn & Suites Montgomery-Downtown

“Disappointing Downtown Stay”

The property would be lovely except for two things: maintenance and management. They only have valet parking ($29/night), however, that process doesn't work well. While we waited out in the street due to the backup, my husband walked down a block to check the parking availability at the Renaiss... lisää

The property would be lovely except for two things: maintenance and management. They only have valet parking ($29/night), however, that process doesn't work well. While we waited out in the street due to the backup, my husband walked down a block to check the parking availability at the Renaissance ($24/night). He came back, we unloaded, and he went in to check in. The cars were still backed up. While I was parking at the other garage, he was trying to check in, the clerk appeared to be busy with a personal text. I went to the downstairs restroom which needed housekeeping. On my way out to the lobby, there was a lot of laughter coming from the "office", but that was the only evidence of a manager on duty. We stayed in room 307, the room was well furnished and clean, but the nightstand was placed backwards, the desk lamp was loose and stood crooked, the outlet behind the TV was nonfunctional. The bathroom shower had those mounted shampoo, conditioner and shower gel. However the conditioner was missing its mounting bracket and propped in the soap dish. The air conditioning worked well, but the vents were covered in grime and dust and hadn't been cleaned in a while. The lady at breakfast was very nice and although she was alone, she was very efficient. Most Hampton Inns are a nice mid range hotel option, but this one falls short of their usual standard.

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