Hilton Sandestin Beach Golf Resort & Spa

“THE YEAR OF THE BROKEN ROOM”

We spent 5 nights the week of Labor Day. We have been here many times, but this was the year of the broken room. We stayed in room 1308. We had a great view of the beach, the room was clean, and the housekeeping staff was excellent. The room safe didn’t work when we arrived. It seems that no matter… lisää

We spent 5 nights the week of Labor Day. We have been here many times, but this was the year of the broken room. We stayed in room 1308. We had a great view of the beach, the room was clean, and the housekeeping staff was excellent. The room safe didn’t work when we arrived. It seems that no matter how expensive the accommodation, the guests always do the quality control on the room safes. Fortunately, it was promptly fixed. Then the television broke. Never stayed in a hotel room where the TV just working. Fortunately it was fixed within a day. The hotel doesn’t provide an iron and an ironing board. So when the steamer that is provided instead of an iron quit working, the hotel provided an iron. Since there was no ironing board, my wife had to put a towel over the desk and use that as an ironing board. The room keys quit working multiple times which required a trip to the front desk to have them reset. At one point, we did have HBO, then it just stopped. Of course, when you call the front desk to inquire about HBO, they don’t know anything about it and can’t tell you anything. The location is great, and there is plenty of self parking available. On the bright side, Jennifer at the Sandcastles bar is a great mixologist. She can customize a cocktail to your liking. Jose in the Sandcastles dining room, was excellent. The first glass of red wine that I ordered at dinner was from a bottle that had been open too long. Jose generously opened a new bottle and brought me another glass. In the past, this has been a great place to stay. However, the rooms are looking a little bit long in the tooth and in need of renovation.

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“Call in advance about your view and your railing...”

We stayed here for 6 nights to celebrate my milestone bday with the family. I was excited for the kids to get bunk beds and that we could sit on our beachfront balcony each night to take in the beautiful sunsets. After splurging for the Beachfront King Deluxe Jr Suite, we arrived to our room which … lisää

We stayed here for 6 nights to celebrate my milestone bday with the family. I was excited for the kids to get bunk beds and that we could sit on our beachfront balcony each night to take in the beautiful sunsets. After splurging for the Beachfront King Deluxe Jr Suite, we arrived to our room which was 3-4 rooms over from the beachfront and a cement railing blocking the ocean/sunset view when sitting. (919) I called down to see if we could be moved and the only other opening with a metal railing was a room on the other side of the building where we were blocked by the building from the sunset view. (1315) As a diamond member, and booking months in advance, and chatting with the team while booking on getting a great view room, I'm not sure what the trick is to get an actual beachfront room where you can watch the sunset with a metal railing vs cement railing.... *Room service does not include Starbucks/lattes. Just black coffee *Beach setup was great (book in advance) *Restaurants were great *Ocean is beautiful of course *Spa was relaxing *Room was spacious. *$25 Barefoots refillable water bottles were great for the week for the kids

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