Sonesta Es Suites Andover Boston

“Perfect!”

Had a wonderful time. Room is comfortable, bed and pillows are great, breakfast has a good variety. Fitness center, laundry on site, and very friendly staff made our stay great. Everyone at the front desk and in housekeeping and maintenance are wonderful.

“Read The Fine Print”

The hotel was great and we will definitely stay there again. The lobby, common areas and hallways were extremely clean and the room was very nice. The experience working through Trip Advisor on the other hand was horrible. I needed to modify my reservation to the following weekend and although the… lisää

The hotel was great and we will definitely stay there again. The lobby, common areas and hallways were extremely clean and the room was very nice. The experience working through Trip Advisor on the other hand was horrible. I needed to modify my reservation to the following weekend and although the cancellation policy said nothing about not being able to modify my reservation, Trip Advisor kept denying my request under a false cancellation policy assumption. I spent many days and numerous calls trying to point out to numerous call center employees overseas that yes the cancellation policy said no refunds, but I wasn’t asking for a refund, I just wanted to push the reservation to the following weekend. The cancellation policy said nothing about not being able to change the reservation dates, just no refunds. I got the hotel involved and they were very agreeable to changing my dates so all was well. In the future I will book reservations with a hotel directly.

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“Friendly staff, comfortable beds, full size refrigerator!”

We loved the room with the full size refrigerator, microwave and 2 burners. They also have some pots, plates, utensils, etc to use. The room was clean and the staff very friendly and helpful. The breakfast was nice yet 2 days in a row (Saturday & Sunday) they had chorizo. I don’t care for… lisää

We loved the room with the full size refrigerator, microwave and 2 burners. They also have some pots, plates, utensils, etc to use. The room was clean and the staff very friendly and helpful. The breakfast was nice yet 2 days in a row (Saturday & Sunday) they had chorizo. I don’t care for spicy and neither did my 2 you get grandchildren. The people working that area were always refilling everything and keeping it all clean. It was just a blah breakfast. The laundry room do off site, 4 dryers and only 2 worked and 1 of those not very well. We had our clothes in the dryer for 45 minutes on high and they felt like they were almost as wet as when they came out of the washer. The outside area was a wonderful distraction for the kids. The pool, tic-tac-toe with beanbags , cornhole, they did have shuffleboard but we weren’t sure what we were supposed to use with that. We stayed for 6 nights so we didn’t qualify for a cleaning but it would be a HUGE help to have a dustpan and brush in the room. The kitchen area gets lots of crumbs. We would stay again as it was close to where we needed to be and it was clean and was good for our needs.

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