Hilton Garden Inn Louisville East

“Nice room. Dining and key issues”

I went to the gym. My digital key would not work. I went to the desk and explained that my digital key would not work and the woman behind the desk said yes I don’t know why that never works. The pool is closed due to a leak. I then went to dinner to grab a salad sat in the dining room. My food w... lisää

I went to the gym. My digital key would not work. I went to the desk and explained that my digital key would not work and the woman behind the desk said yes I don’t know why that never works. The pool is closed due to a leak. I then went to dinner to grab a salad sat in the dining room. My food was delivered to me in a to go box even though I was sitting in the dining room my waitress said oh I told the chef that you were dining in, but they still put it in it to go boxin Styrofoam container box for a salad

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“Disappointing!!!”

The hotel was clean, although the 1st room's AC didn't work well. We checked in at about 12:25am on 9/3/23. Were out at 11:15am. We are in hilton honors and are both Navy retirees. We were charged 140+ for one night and an additional $75 for our dog. For a pet-friendly hotel, I felt the charge wa... lisää

The hotel was clean, although the 1st room's AC didn't work well. We checked in at about 12:25am on 9/3/23. Were out at 11:15am. We are in hilton honors and are both Navy retirees. We were charged 140+ for one night and an additional $75 for our dog. For a pet-friendly hotel, I felt the charge was way too much and it was non-refundable. Our dog is in the first stages of service dog training and is very well behaved. This is not what we expected as Hilton Honors members. We've stayed multiple times in Jacksonville, FL. This experience was a thorough disappointment! As we are members of several other hotels, we'll have to think twice about staying at another Hilton anywhere near Jeffersontown.

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