Wyndham Lancaster Resort And Convention Center

“Has potential, but needs improvements”

This could be a nice hotel, but only if management decides they actually appreciate their guests. The front desk people weren't rude, but they weren't particularly friendly either. There are a lot of signs in the public areas about the things you can't do, and the frequent reminders that no outsi... lisää

This could be a nice hotel, but only if management decides they actually appreciate their guests. The front desk people weren't rude, but they weren't particularly friendly either. There are a lot of signs in the public areas about the things you can't do, and the frequent reminders that no outside food is allowed in any public area are particularly annoying, since the only obvious reason for this is so that they can sell more of the food they are selling in the lobby. The fitness center doesn't open until 7:30, although it was mostly well equipped (one treadmill was broken). Our room was adequate, but the bottom drawer of the dresser would open fully (creating a trip hazard) unless you jammed something in it, the air conditioner was so noisy we turned it off the first night and suffered with the heat, the closet and bathroom doors interfere with each other, and the closet doors were tricky to keep closed. The final day of our stay they ran out of hot water fairly early in the morning, so my shower was tepid to cool, and my husband's was cold. If they fix the water situation and get rid of pointless rules, the other stuff would be minor annoyances, but as it is, our overall-experience was somewhat negative.

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