Hilton Garden Inn Lakeland

“Excellent 5 Night Stay”

Me and my wife checked in on March 11th through the 16th. Our original stay would be shorter because the hotel was originally sold out. The Night Auditor Kathy went above and beyond to watch for cancellations for us so we didn't have to switch hotels, especially with a newborn. Despite a few issues… lisää

Me and my wife checked in on March 11th through the 16th. Our original stay would be shorter because the hotel was originally sold out. The Night Auditor Kathy went above and beyond to watch for cancellations for us so we didn't have to switch hotels, especially with a newborn. Despite a few issues, the staff went above and beyond to make sure that all of our needs were met. The pool and hot tub were amazing, although it appears the hot tub needs some maintenance! Johnathan is amazing with maintenance. We spoke to him by the pool, and he was able to reach out to Management about the issues, and those issues were remedied! Shoutouts also go to Donna! We had mentioned the bedding being extremely comfortable, and she had given us a bed set :) The breakfast was amazing as well :)

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“Added review”

I did a negative review 2 days ago. Today I need to correct it. The staff at hotel became very helpful and nice. I mentioned some pretty flowers on the counter and the next thing I know I was greeted at my door with a huge bouquet of flowers from Jonathan!! The hospitality was way better than our b… lisää

I did a negative review 2 days ago. Today I need to correct it. The staff at hotel became very helpful and nice. I mentioned some pretty flowers on the counter and the next thing I know I was greeted at my door with a huge bouquet of flowers from Jonathan!! The hospitality was way better than our beginning experience! Thanks

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“Hilton garden inn Lakeland great stay”

Very clean hotel for a short overnight stay 15 minutes from the Strawberry Festival and away from the crowds. I would have given 4 stars because the breakfast service was very slow because of a staffing hiccup that I fully understand happens. But because of the help from front desk agent Brandon,… lisää

Very clean hotel for a short overnight stay 15 minutes from the Strawberry Festival and away from the crowds. I would have given 4 stars because the breakfast service was very slow because of a staffing hiccup that I fully understand happens. But because of the help from front desk agent Brandon, who has great multitasking skills he saved the day! He did a great job checking out patrons at the front desk and then serving orange juice and refilling coffee and helping the kitchen to save the day. Very impressive customer service! Also kudos to front desk agent Donna for her professionalism and help with my reservation. Greatly professionalism!

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