Beach Retreat & Lodge At Tahoe

“Not the best but not the worst”

After reading previous reviews after our trip, I felt that I wasn't alone in what I experienced at Beach Retreat & Lodge at Tahoe. Initially the customer service was fine but went downhill after. We were initially booked into a garden room view which was exactly what you would expect but after we… lisää

After reading previous reviews after our trip, I felt that I wasn't alone in what I experienced at Beach Retreat & Lodge at Tahoe. Initially the customer service was fine but went downhill after. We were initially booked into a garden room view which was exactly what you would expect but after we got there we asked to be moved to a room that would have more of a lakeview. They were able to move us to a partial lakeview room. That was fine. The room overall was nice. Not sure if it was because it was late in the season but the pool and hot tub were dirty. We also had housekeeping enter our room even though we had put the "hibernating" sign on our door. When we told the front desk about it they said that housekeeping would never enter a room if they saw the sign basically calling us liars. There was also an issue with our bill and the person at the front desk said she couldn't take care of it and we would have to either come back or call later. This was as we were checking out! Overall I felt like we weren't appreciated as guests. At no time did any employees we saw onsite acknowledge us. A simple hi would be nice.

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“Not Worth Money”

Looked very nice when we checked in, no problems. This is a big complex with alot of buildings but found our room right away and even found a parking space right in front. We had been told we would get a partial lake view but upon entering our room and looking out the sliding glass door could onl… lisää

Looked very nice when we checked in, no problems. This is a big complex with alot of buildings but found our room right away and even found a parking space right in front. We had been told we would get a partial lake view but upon entering our room and looking out the sliding glass door could only see a tiny slice of lake in the distance. We had paid $1,300 for 3 nights for 3 adults. We had a 2 king bed room that was clean (I hope, didn't examine closely) as we were anxious to get to beach. It was a short walk to beach which was beautiful because it is Lake Tahoe. But beach was really crowded with kids, dogs, the smell of weed, as it turns out to be a public beach that also ropes off areas of beach for weddings. Of course none of this is ever mentioned when booking reservation. Our other problem was first day our shower overflowed as there was nothing built in shower to keep water in. We were only given 2 bath towels (for 3 people) so one of us runs to lobby, one is trying to mop up, and one is trying to dry off with hand towel. Now we can laugh about it. One more thing, if you want housekeeping to clean your room, YOU have to ask or it goes unclean, like ours.. Thanks again front desk for telling us. Even if I seem to have alot of complaints, I would do it over again. Lake Tahoe is beautiful.

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