L'auberge Casino Resort Lake Charles

“Casino and hotel”

We Play and stay here often. Hotel is undergoing renovation and can be noisy during the day if you are in hotel room. Ear plugs were complimentary. Room at night was quiet. We play slots and video poker. Wins/Losses are about average for any casino around. Rewards program is nice and our room was … lisää

We Play and stay here often. Hotel is undergoing renovation and can be noisy during the day if you are in hotel room. Ear plugs were complimentary. Room at night was quiet. We play slots and video poker. Wins/Losses are about average for any casino around. Rewards program is nice and our room was complimentary except for resort fees. Also was given free play money.

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“The bad, the ugly....and the good!”

Yes, there is construction! Yes, it's on their website, but when I called AND when I did an online chat to find out the level of disturbance and what kind of construction, I was assured that it wouldn't effect our stay in any way. But boy does it effect your stay! If you want to sleep anyway. We we… lisää

Yes, there is construction! Yes, it's on their website, but when I called AND when I did an online chat to find out the level of disturbance and what kind of construction, I was assured that it wouldn't effect our stay in any way. But boy does it effect your stay! If you want to sleep anyway. We were in the Garden tower and the noise started at 7:30 am and by noise I mean pneumatic drill level. Forget taking a nap or reading or working, because you can't. BUT if you'll be in the pool area or the inside of the resort, then you will have a pleasant experience! Almost everyone was friendly and helpful, everywhere we ate was delicious (The Ember and Johnny Sanchez especially!). The dealers were fantastic! Also, you shouldn't have to do this, but maybe bring your own tubes for the lazy river bcuz there were like 20 of them for a couple hundred swimmers. Last time we were there, tubes outnumbered guests. Guess they blew away in the hurricane. By the end of our 4 night stay, we dragged our weary, sleep-deprived carcasses to check out and Amber, the front desk manager, turned our frowns upside down....she addressed our concerns and was just awesome in general! Customer service DOES matter, and a big shout out to Amber for validating our concerns. We will be back:)

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“Fresh, clean, just not fun.”

We hadn't visited since pre-covid in 2020. The hotel made us aware the resort was under construction, being renovated. They gave us a newly renovated room and it was nice. It was bright, clean, the pillows were amazing, the AC was cold and the bathroom had a nice walk in shower, giving off Vegas vi… lisää

We hadn't visited since pre-covid in 2020. The hotel made us aware the resort was under construction, being renovated. They gave us a newly renovated room and it was nice. It was bright, clean, the pillows were amazing, the AC was cold and the bathroom had a nice walk in shower, giving off Vegas vibes, 100%. They even equipped the room with ear plugs, in case the noise from the renovations were too loud. We never used them nor did we hear anything. My only complaint is that there wasn't anywhere to put your clothes away, nor was there a luggage rack so they stayed in our bags, on the floor. We ate at Ember Steak House which was fantastic! Drinks were weak, but the food made up for it. Pre- covid, it was just okay. Now onto the rest. The pool could've been better had someone been out there handing out towels (no towels, whatsoever) . They're weren't near enough floats to go around, for those who wanted to enjoy the lazy river. The bar staff out there were non-existent. The slot machines were TIGHT! I probably hit 20 top dollar features, and never had an offer over $40, playing $5 machines, at $20 to $30 a pull, depending on the machine. We came with 6 other people, all had the same experience, one of which only played in the high limits room. Breakfast at Mr. Sanchez, was decent, but slow. The Asian place was phenomenal, as I remembered and the hot dog place had about 10 frozen drinks on tap. They were tasty, but also weak. The arcade also remains. Overall, I might return, but not at their current room rates with their machines being a tight as they were. I don't typically go to the casino to come home with a pocket full of money, but I do enjoy my time in a casino, more when there's a little cat and mouse game with the machines. Which wasn't the case here.

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