The Ritz-Carlton Key Biscayne

“Great Staff!!!!”

We had a great time in this resort! Miguel and Rafael at Front Desk, Zady at valet services and Alexander the adult pool attendant are really an asset for this property, they went above and beyond expectations to make our stay memorable. A little bit dated for a Ritz so they will close it next year… lisää

We had a great time in this resort! Miguel and Rafael at Front Desk, Zady at valet services and Alexander the adult pool attendant are really an asset for this property, they went above and beyond expectations to make our stay memorable. A little bit dated for a Ritz so they will close it next year for reno but these people really makes a great difference. Live Latin music in Rumbar (lobby bar) was awesome way to enjoy dancing. Only some of the beach attendants needs some training as sometimes they didn't treat us like the others. Looks like they are doing you a favor setting the beach chairs and umbrella, only after you tipped them they changed the mood but not a mayor issue just a thing to improve for this amazing property. Looking forward to go back again!

vähemmän

“Great place to go in Miami for quiet amid a city”

This hotel is not perfect but it's pretty good and we like it. We had a 2 bedroom suite facing the ocean with club access. The pools and ocean are delicious and offer good food options around it. Breakfast buffet was very good and dinner at the hotel restaurant was also very good. Gym is open 24 ho… lisää

This hotel is not perfect but it's pretty good and we like it. We had a 2 bedroom suite facing the ocean with club access. The pools and ocean are delicious and offer good food options around it. Breakfast buffet was very good and dinner at the hotel restaurant was also very good. Gym is open 24 hours and pools are open for late night swimming. There was no foam roller in the gym; that's Gym 101 equipment. The gym can get hot near the windows facing the ocean and it needs more air conditioning. There was no bathing suit dryer but they did dry it at housekeeping within 90 minutes. They have a shuttle to take you to nearby locations such as the lighthouse and Boathouse Grill restaurant in the nearby state park. Club lounge had no newspapers on Saturdays. Housekeeping can take a long time to respond to requests and they are not good at picking up the phone. Friday night in the lobby is lively with kids and adults dancing amid live Latin music. Hotel is closing for renovation in May 2025 but we were happy just the way it is; i figure after the renovation you'll need a masters degree to figure out how to turn on the lights, shower and AC in your room. Just 30 minute ride to and from the Miami airport. A great place to use as a stopover for flights to and from South America or Europe. 24 hours here is a great way to recharge, especially if you want to just stay on property.

vähemmän

“Nice Hotel”

This hotel is nice. I booked via Amex fine hotels and took advantage of the breakfast each morning and used the spending credit by the pool. I got upgraded to an ocean view room & loved the little personal touches of the fruit platter, waters and cupcake. I also loved the seashell turtle! The only … lisää

This hotel is nice. I booked via Amex fine hotels and took advantage of the breakfast each morning and used the spending credit by the pool. I got upgraded to an ocean view room & loved the little personal touches of the fruit platter, waters and cupcake. I also loved the seashell turtle! The only two downsides were the mattress (it felt overslept on and had lost shape) and the waitress at the pool on the second day. She lied to me stating the fajitas and the tacos were the same price so charged me for fajitas even though I didn’t order them. The price difference isn’t huge around $8-10. However, out of principle I disputed it as I had a picture of the board on my phone with the pricing. I don’t appreciate being lied to or defrauded no matter the amount. She shuffled off and then returned and semi apologized. She could do with retraining. Clearly she thinks people staying here don’t care about their money … boy is she wrong. People staying here like anyone else work hard for their money and want to ensure it’s not stolen from them.

vähemmän

“A taste of luxury”

You are greeted with a glass of champagne when you arrive. The ambience is peaceful and relaxed. Parts of the pool area under renovation. The staff at the Mexican restaurant by the pool could be a little friendlier. Beautiful resort and would return again.