Nautilus Sonesta Miami Beach

“Exceptional Comfort & Customer Service”

An unexpected stay as we evacuated because of Hurricane Milton. We booked the room 1 hour from Miami and called Sonesta directly. The hotel agent found discounts for us and we received a decent rate under the circumstances. Exhausted it was wonderful to sleep in such a comfortable bed and pillows. … lisää

An unexpected stay as we evacuated because of Hurricane Milton. We booked the room 1 hour from Miami and called Sonesta directly. The hotel agent found discounts for us and we received a decent rate under the circumstances. Exhausted it was wonderful to sleep in such a comfortable bed and pillows. The service at the hotel was exceptional. Valet service was excellent as our car was available within a few minutes. The rooms are immaculately maintained and the maid service is also exceptional. After we checked out and on the road we realized we left a bag behind but weren’t sure if it was at the valet or room. No worries the concierge Melody took control and located our bag. We were an hour away returned to the hotel and everything was in order. Not to get into lengthy details we also had another issue and was connected to Daiana Weinstein a front office supervisor whose customer services skills are exemplary. Ms Weinstein resolved the issue and was in regular communication and follow up. Just amazing customer service. We will return to Nautilus Sonesta our next time in Miami and highly recommend it.

vähemmän

“Top notch service and atmosphere”

Julio was amazing at the pool and made sure we were taken care of. We made Taylor Swift Bracelets by the pool and listened to a great Taylor playlist. It really set the mood for the concert. I highly recommend this hotel from the food to the guest services.

“Great Vibe”

Alexis was fantastic. She made my birthday stay memorable. The front desk also made sure my room preference of a high floor was accommodated. The pool staff was superb. The only disruption was construction taking place next door starting early in the morning. Also found it odd that the balcony didn… lisää

Alexis was fantastic. She made my birthday stay memorable. The front desk also made sure my room preference of a high floor was accommodated. The pool staff was superb. The only disruption was construction taking place next door starting early in the morning. Also found it odd that the balcony didn’t have a small table with the two chairs. View was incredible. Overall stay was very pleasant.

vähemmän

“Great stay”

The staff is great and every is so nice. The pool is very nice and Julio was kind and provided great service. There is. good food and drinks as well! They are passing out free shots and fruit to the guests which enhances the relaxing experience. I would definitely recommend this hotel to others loo… lisää

The staff is great and every is so nice. The pool is very nice and Julio was kind and provided great service. There is. good food and drinks as well! They are passing out free shots and fruit to the guests which enhances the relaxing experience. I would definitely recommend this hotel to others looking for a nice vacation stay.

vähemmän