Kaha Lani Resort

“Oceanfront doesn’t mean ocean view”

My family which includes my wife, 8 year old handicapped son, and au pair stayed at Castle Hana for 9 nights. I purchased two oceanfront rooms. Overall, the location is great. Rooms were ok considering they are condos. This is all the positive i can really say. Here were our issues. 1. We c... lisää

My family which includes my wife, 8 year old handicapped son, and au pair stayed at Castle Hana for 9 nights. I purchased two oceanfront rooms. Overall, the location is great. Rooms were ok considering they are condos. This is all the positive i can really say. Here were our issues. 1. We checked in around 10pm on a Saturday night. Security was at the front desk. Although I purchased 2 rooms, they only had one room for us. We moved everything into one room which had only one bed. The property manager would not take our calls. The security could do nothing. Turns out, the second room was in our au pairs name. 2. Our rooms were supposed to be ocean front with an ocean view. Instead our rooms were both in front of the pool and there was no ocean view. If Expedia were setup like VRBO, I could’ve selected an exact unit. Either way, this was not what I paid for. Expedia receipt actually says ocean view. 3. The beach was filled with debris and the water is too rough to swim in. 4. When booking or at no time did the property alert us they were pressure washing and painting the property during our stay. 5. The pool had a heater they never turned on the the ocean was actually warmer. 6. Having no air conditioning is fine until the dozens of cats routinely fight around 3am. 7. The property is non-smoking. Someone in our building was smoking every night. The security guard woke us at 10am trying to catch the smokers. We were all asleep.

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