Fairfield Inn By Marriott Joplin

“Amazing friendly staff”

I am a frequent Bonvoy (Marriott) traveler and am familiar with most of their properties, both budget and high end. I was blown away with the friendliness of the staff at this location. Everyone from the front desk staff to the ladies who were cleaning the rooms welcomed us, asked if there was an… lisää

I am a frequent Bonvoy (Marriott) traveler and am familiar with most of their properties, both budget and high end. I was blown away with the friendliness of the staff at this location. Everyone from the front desk staff to the ladies who were cleaning the rooms welcomed us, asked if there was anything they could do to make our stay more pleasant AND thanked us for coming to Joplin and choosing this hotel. I want to especially call out Alicia, she was a breath of fresh air. Seriously top notch customer service and made me feel like a valued customer.

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“Small property, convenient location, super service”

We encountered two issues with our room: the handle on the bathroom sink kept falling off and the room refrigerator wasn't consistently cool. When I mentioned them at checkout, the very friendly woman at the front desk apologized profusely and gave us extra points. She also got me a zip lock bag… lisää

We encountered two issues with our room: the handle on the bathroom sink kept falling off and the room refrigerator wasn't consistently cool. When I mentioned them at checkout, the very friendly woman at the front desk apologized profusely and gave us extra points. She also got me a zip lock bag for the ice I needed to keep my medication cool. She really went above and beyond!

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“Disappointed in Fairfield ”

This was an overnight stay en route to St. Louis from Dallas. We decided to split the trip in half and spend the night at the Joplin Fairfield Inn. First, the good news is that the front desk staff was pleasant, efficient, and helpful. The included breakfast is good and the eating area clean, and… lisää

This was an overnight stay en route to St. Louis from Dallas. We decided to split the trip in half and spend the night at the Joplin Fairfield Inn. First, the good news is that the front desk staff was pleasant, efficient, and helpful. The included breakfast is good and the eating area clean, and well attended by staff. On the surface, the room looked great. The bed was conformable, TV offered plenty of options, and after 6 hours on the road, we were tired. It wasn't until morning that I noticed the room needed a deep cleaning. The carpet needed vacuuming, there was leftover food on the fridge, and the bathroom looked like it was wiped, not scrubbed. The shower had caked in soap in the lower grout, and one end appeared to have mold in the crevices. Perhaps it was our room because when I showed the front desk the pictures, they were properly embarrassed and said they would look into it. Not sure I would go back since there are options.

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