Hampton Inn & Suites Jacksonville

“Receptionist Kate”

She is an exceptional woman who assisted me with a gracious smile and a helpful attitude. Her ability to make me feel welcomed and her display of outstanding professionalism left a lasting impression. Such positive experiences are rare and invaluable, reinforcing my desire to remain in such a sup... lisää

She is an exceptional woman who assisted me with a gracious smile and a helpful attitude. Her ability to make me feel welcomed and her display of outstanding professionalism left a lasting impression. Such positive experiences are rare and invaluable, reinforcing my desire to remain in such a supportive environment. Her presence has truly enhanced my overall experience.

vähemmän

“Kate to the Rescue”

Hotel is in a great location with a very accommodating staff. I stayed in a double queen room for a month for work in the area. My experience was significantly improved by the front desk attendant Kate. She was so welcoming and helpful, even with very difficult guests. When I had issues with keys... lisää

Hotel is in a great location with a very accommodating staff. I stayed in a double queen room for a month for work in the area. My experience was significantly improved by the front desk attendant Kate. She was so welcoming and helpful, even with very difficult guests. When I had issues with keys or noisy guests, as will happen over a month long stay, she always personally made sure to take care of my issues. My business had a payment mix up that she handled with ease and she knew exactly how to fix it quickly. She is a phenomenal employee and ensured that I will return to this Hampton Inn location for all future stays in the area.

vähemmän

“Isolated room issue but fantastic service.”

I didn’t have the best room experience, which is honestly unusual for Hilton Hotels, but Kate was absolutely amazing and incredible. Even though my room experience wasn’t her fault, she did everything in her power to make the situation better. I would stay again, even after what I went through, b... lisää

I didn’t have the best room experience, which is honestly unusual for Hilton Hotels, but Kate was absolutely amazing and incredible. Even though my room experience wasn’t her fault, she did everything in her power to make the situation better. I would stay again, even after what I went through, because of the way she handled the situation. The rest of my large business party had no issues, I guess I just got the short straw this time. The room issue seemed to be an isolated incident and I was assured it would be rectified before they had another guest stay in that room. Thanks again, Kate! You’re the best!

vähemmän

“Good, not Great”

As a frequent business traveler who visits Hampton Inns often, I was expecting a flawless experience after reading other reviews of this hotel. It was really good, but not great, in my opinion, especially compared to other Hampton Inns (although the chain is going downhill overall, as I see it).... lisää

As a frequent business traveler who visits Hampton Inns often, I was expecting a flawless experience after reading other reviews of this hotel. It was really good, but not great, in my opinion, especially compared to other Hampton Inns (although the chain is going downhill overall, as I see it). What’s good? • This hotel is centrally located and close to many restaurants, shopping, and highways • It’s clean and smells fresh • The staff are friendly • Carpet in the guestrooms – thank goodness this hotel hasn’t bought into the vinyl floor craze • Breakfast was adequate – standard Hampton Inn fare, nothing exciting What needs to be addressed? • Guestrooms look like they haven’t been renovated in quite a while. Old-style furniture, somewhat worn. Same with the guestroom bathrooms. • Lighting – dim! Lighting at the desk and nightstand is clearly not adequate – not sure why such dim bulbs were installed where bright lighting is needed • AC – most hotels allow a continuous fan setting now for the white noise benefit. The AC unit in my room could not be set to continuous fan, so it cycled on and off all night and when off, the noise from guests gathered and talking in the highway was annoying This hotel was one of the most expensive in Jacksonville last night, based on online searches. I’m not sure why it earns that privilege – I will research other options when I return to the area.

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