Hampton Inn & Suites Jacksonville

“Kate is great!”

Kate is great! Amazing customer service and goes out of her way to accommodate. Overall had a great stay at the Hampton, but she definitely made my stay over the top. Everyone in mt group raves about her. Would definitely stay again. Highest recommendation!

“Definitely would stay again”

The hotel is in a great location with lots of shopping and dining options available nearby. I visited for an educational conference with a testing component so there were a lot of us studying on a nightly basis. Kate was THE BEST! She checked on us every night when we took over their lobby to study… lisää

The hotel is in a great location with lots of shopping and dining options available nearby. I visited for an educational conference with a testing component so there were a lot of us studying on a nightly basis. Kate was THE BEST! She checked on us every night when we took over their lobby to study together. She made sure we had water and even made us all fresh coffee for our final study session. She really went above and beyond to make us all feel comfortable and take care of us. I didn't think this level of customer service still existed. I would highly recommend staying here if you want to experience a dedicate staff who wants to make you feel welcomed and appreciated when you are far from home.

vähemmän

“Isolated room issue but fantastic service.”

I didn’t have the best room experience, which is honestly unusual for Hilton Hotels, but Kate was absolutely amazing and incredible. Even though my room experience wasn’t her fault, she did everything in her power to make the situation better. I would stay again, even after what I went through, bec… lisää

I didn’t have the best room experience, which is honestly unusual for Hilton Hotels, but Kate was absolutely amazing and incredible. Even though my room experience wasn’t her fault, she did everything in her power to make the situation better. I would stay again, even after what I went through, because of the way she handled the situation. The rest of my large business party had no issues, I guess I just got the short straw this time. The room issue seemed to be an isolated incident and I was assured it would be rectified before they had another guest stay in that room. Thanks again, Kate! You’re the best!

vähemmän

“Could be great but comes up short”

Hotel is newer and well maintained. Location is excellent, easy to find. There is a shopping plaza right next door that you can easily walk to and a large number of restaurants within walking distance. Now for the bad, how does a hotel not have ANY charging usb ports in the hotel room. They are … lisää

Hotel is newer and well maintained. Location is excellent, easy to find. There is a shopping plaza right next door that you can easily walk to and a large number of restaurants within walking distance. Now for the bad, how does a hotel not have ANY charging usb ports in the hotel room. They are in clocks and lamps and everywhere now. This is unacceptable for anyone traveling. Breakfast here is another downfall. yes they have a few hot items, but when i was there, no yogurt, no oatmeal, minimal bread choices...I travel to a lot of Hamptons and this is one of the worst I have seen for breakfast. For the price you pay there is no excuse, and this hotel is used often for military people so treat them right and give them a decent breakfast as well.

vähemmän