Homewood Suites Irving Las Colinas

“Great apartment option with great service”

I stayed here for 6 nights for work in Irving. I chose this property as I preferred an apartment style instead of hotel. On arrival I was met by Sonadenise who was absolutely delightful. After a long flight from London and arriving late she was a friendly face, incredibly warm and helpful providing… lisää

I stayed here for 6 nights for work in Irving. I chose this property as I preferred an apartment style instead of hotel. On arrival I was met by Sonadenise who was absolutely delightful. After a long flight from London and arriving late she was a friendly face, incredibly warm and helpful providing all the information I needed for my stay. I stayed in a block away from the main reception, word of warning - some rooms are on higher than ground floor level and lots of steps to navigate around the property. This is mostly fine, but on arrival/departure a lot of stairs to lift suitcases up and down. The room itself was clean and well appointed. Beds really comfortable and had everything you would expect, the kitchen and draws were slightly warn but all in all great value for money. Location of the hotel is hard if you don't have a car, so make sure you have transport available, but lots of availability of Uber etc. Breakfast is served daily in the reception lounge, its fairly basic but good quality and a reasonable selection of options for a 3 star option. Staff throughout were courteous and helpful, but I do need to mention Sonadenise on reception in particular, I noticed her throughout helping guests. She has an exceptional nature about her that makes guests feel incredibly welcome and nothing was a trouble. Out of all the other staff I saw throughout my stay she by far exceeds expectations and knows what it takes to provide a warm level of customer service that set my stay apart - she is an asset to your team. Thanks for comfortable stay. The arrival cookies are also a lovely touch!

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