Sonesta Simply Suites Irvine Spectrum

“elevator down for maintenance until mid june. no disclosure upfront.”

it's a solid hotel but there were some issues. first, no elevator service until middle of june. i understand they are going through maintenance but there needs to be a disclosure on every booking method they have (especially THEIR OWN) that says "no elevator service until 6/14" (or whatever the dat… lisää

it's a solid hotel but there were some issues. first, no elevator service until middle of june. i understand they are going through maintenance but there needs to be a disclosure on every booking method they have (especially THEIR OWN) that says "no elevator service until 6/14" (or whatever the date was). that's just a massive disclosure issue. i stayed here twice in the last month, and both times the elevator was out. neither time this was disclosed til i got to the desk and checked in. first time i was stuck with a second floor unit, and this last time a third floor unit. it really sucks doing the unpacking and loading of bags from car to room when there is no elevator, and of course every room on the first floor is sold out. the other issue was that when i turned on the heater in room 306, the smoke alarm went off. not cool. other than that, the place is kept clean, which you would expect in the city o[ irvine. it is near a high end hospital named hoag which is like the cedars-sinai of orange county but they are undergoing construction so the whole area looks kinda unkempt right now. but the actual property is fine and the rooms are well kept. inside you have a kitchenette with a microwave and a full size fridge, and the bed is comfy and the shower has a lot of water pressure. there are even plates and utensils for you to use. parking is free and plentiful so no issue there. would come back here but need the elevator to work or to get a ground floor unit. for god's sake, just disclose this upfront on the website or the sonesta app, which is what i use as i generally like this chain.

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