Courtyard Irvine Spectrum

“Customer Service Isn’t Dead Afterall”

Upon arriving, the front desk notified me I had two reservations. One I had made that was already charged in February and a new one that I had just made a week ago because they said they could not find my reservation in the system. The hotel Manager Heather Kingsbury helped iron out the mess which… lisää

Upon arriving, the front desk notified me I had two reservations. One I had made that was already charged in February and a new one that I had just made a week ago because they said they could not find my reservation in the system. The hotel Manager Heather Kingsbury helped iron out the mess which took two days. She kept me apprised as to the status and went to a lot of time and effort getting ahold of the third party so I could get my money back. In this day and age, people are often too busy take the time to actually care about and help someone... It’s obvious Heather takes great pride in her work and her care factor and authenticity is BEYOND refreshing and SO appreciated!! Thank you Heather! If people were as kind as you, the world would be a much better place.

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“Thank You Helena”

I was here for one evening with my daughter, who was here on business. The next morning when I went to leave for the airport, I experienced trouble with my newly uploaded Uber App. Angelo offered to call a cab for me right away. (Super friendly and proactive the entire time of my visit). After 20 m… lisää

I was here for one evening with my daughter, who was here on business. The next morning when I went to leave for the airport, I experienced trouble with my newly uploaded Uber App. Angelo offered to call a cab for me right away. (Super friendly and proactive the entire time of my visit). After 20 minutes, the cab did not appear. Angelo left because his shift was over....and I was panicking as boarding at John Wayne was due to begin in 50 minutes!!! Where was the cab?! The two women at the desk knew I was absolutely panicked and that the cab was not coming by that point. HELENA informed me that she would take me to the airport herself in their shuttle...which I am aware is NOT an amenity that they offer. She was super calm and that made my heart palpitations down several notches. She assured me I would make my flight, which I did with about 5 minutes to spare! This is the kind of customer service that is severely absent these days when traveling, shopping, dining, banking, etc. This one act of concern and kindness just adds to the already excellent customer service offered at this hotel.. I would not stay anywhere else and I suggest you don't either when visiting Irvine. Thank you Helena for helping me make flight last week!!!

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“Nice hotel for coworking, clean, friendly staff”

The 2 best things about the Courtyard by Marriott Irvine Spectrum are the lobby and the rooms. The lobby has several sections and even walled desks with electrical outlets. I didn't get the chance to enjoy the putting green, cornhole, etc, outside, but there's plenty of ways to entertain yourself h… lisää

The 2 best things about the Courtyard by Marriott Irvine Spectrum are the lobby and the rooms. The lobby has several sections and even walled desks with electrical outlets. I didn't get the chance to enjoy the putting green, cornhole, etc, outside, but there's plenty of ways to entertain yourself here. The rooms are up to date, clean, and spacious. The walls are a little thin, so you can hear doors opening and closing etc, but there wasn't any disruptive outdoor noise. The property also is near many choices for dining at the Spectrum and there are plenty of restaurants nearby that deliver, which is helpful because the restaurant on the property is closed for lunch. For the most part, the staff was very friendly and helpful, especially at the coffee bar in the morning. However, I did get locked out of my room at 12 p.m. on the day I was scheduled to check out. I was packed and ready but left my bag in the room while working with coworkers in the library. After I commented that I had never had this happen before, the manager was a bit short with me and said I should have asked for a later checkout. All in all, it was a nice place to stay near the SNA airport and near colleagues in the area.

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