Holiday Inn Express & Suites Houston West - Katy

“The room has some very nice features”

We stayed at this hotel a couple of times in June and July, the overall experience was pretty good. I like the long bench in the room, you can put two small suitcases on it, it's very convenient. The small adjustable table is another nice feature, if you have two people using laptop or eating food … lisää

We stayed at this hotel a couple of times in June and July, the overall experience was pretty good. I like the long bench in the room, you can put two small suitcases on it, it's very convenient. The small adjustable table is another nice feature, if you have two people using laptop or eating food they all can have a table to put the stuff on. The mattress was comfortable. The hotel staff were welcoming and accomodating. The breakfast could be a little bit better, the rooms on the east side of the building were noisy due to the car washing place next to the hotel. I would stay here again next time when I am in the area.

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“Comfy and Clean Stay”

The hotel was clean and to my liking. The staff was Friendly and hotel location was accessible to every place I needed to go. For breakfast Mr Sylvester made sure that the buffet was stocked. He was very helpful. I would definitely stay here again

“All it takes is one bad employee to ruin your whole stay :(”

I paid thru the app but front desk clerk said I hadn't (even though I showed my c.c. charge & receipt from the hotel) so I will have to deal w/that today. I've paid thru the app several times & haven't experienced this. Perhaps if he explained it to me better then telling me to "take it up with Am… lisää

I paid thru the app but front desk clerk said I hadn't (even though I showed my c.c. charge & receipt from the hotel) so I will have to deal w/that today. I've paid thru the app several times & haven't experienced this. Perhaps if he explained it to me better then telling me to "take it up with Amex" I could understand but it was 1am & maybe he was tired?? Told there was plenty of parking for our truck pulling our camper -which there was UNTIL we woke up to find us boxed in by 2 employee cars. One in front & one behind us. Mind you the row was behind the hotel & had no less then 30 parking spots with only 4 cars parked in them. And 2 of those parked to block us in. We had backed up to leave one open spot next to the curb allowing us the bar minimum we need to pull out but someone parked there. He did come out to "move" his car by backing up (we assumed he was re-parking) but he was just sitting there waiting for us to move. Trying to pack up our children & prepare for our journey he was impatient & pulled back in to the spot! 25 other spots available! When I walked up to him and asked him to move he rudely told me he worked there & he parks there (no sign) I said well I paid to be here & I'm trying to leave! He continued to not move his car and was arguing with me until Mt husband walked up. Seeing how upset I was with trying to reason with this man I'm sure it was the look on my husband's face that convinced him to move his car & let us leave. Unbelievable & unexceptable. Indian man dressed in suit should be reprimanded. On the other hand Sylvester, the breakfast chef was one of the nicest persons & went out of his was to help me & my daughter with preparing some food to take up to the family this morning. Rooms were spotless.

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