Hilton Santa Fe Buffalo Thunder

“Would have been a 5 Star Review if they hadn't missed one very important thing.”

The hotel is beautiful and the room was large and included a balcony with a beautiful view and a fireplace. Beds were super comfy and we slept well. We only ate at the Iguana, dinner and breakfast. They were very understaffed, as it seems everywhere these days are, but the service was good and th... lisää

The hotel is beautiful and the room was large and included a balcony with a beautiful view and a fireplace. Beds were super comfy and we slept well. We only ate at the Iguana, dinner and breakfast. They were very understaffed, as it seems everywhere these days are, but the service was good and the food was good. Large casino with a lot of different games. I didn't see any table games, just slots. My one complaint - upon making my reservation, I made a note that I needed a feather free room due to severe allergies (I do this everywhere I stay except for Drury as they are feather free as a rule). Driving into Santa Fe I called to confirm room was feather free and was told by the desk clerk he would assign my room prior to arrival and assured me it would be feather free. Upon check in, I again asked about the room being feather free and the desk clerk said it was a note on my reservation and he assured me it was completed and the room was feather free. I asked if he was who I spoke to earlier and he said yes and "I made sure the room was feather free." Upon entering the room, I checked pillows and comforters. ALL FEATHER DOWN! I cannot believe this type of service. I could have ended up in the ER if I had not checked. We called downstairs and they apologized and said they would have housekeeping come right away to change out the bedding. We saw housekeeping a few doors down and she said she had just received the text and had not been notified before that. She was extremely apologetic and came immediately to exchange the bedding while we went downstairs. I would hope that such a nice hotel would be apt to cater to guest's needs. Other than that fiasco, I would definitely recommend. Just double check any specific requests.

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“Disappointing.”

Really enjoyed the hotel and the surroundings. Big pluses for keeping the room clean, lobby and grounds. Big minuses for lack of hotel staff, restaurants being closed due to staffing, but admired the ones that showed up and did a great job taking care of everyone (especially the staff at the Re... lisää

Really enjoyed the hotel and the surroundings. Big pluses for keeping the room clean, lobby and grounds. Big minuses for lack of hotel staff, restaurants being closed due to staffing, but admired the ones that showed up and did a great job taking care of everyone (especially the staff at the Red Sage bar). We showed up on Saturday for 2 nights, the bartender at the pool bar didn’t show up for the weekend. Also Bellman does his best with what he has. Doubtful that we will return.

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