Hilton Garden Inn Atlanta Ne Gwinnett Sugarloaf

“Needs Improvement”

I chose this hotel because of the indoor pool and room service amenities which were both advertised amenities. First, my husband’s Hilton honor status was not acknowledged nor was he given the complimentary water at check-in. Secondly, the website needs to be updated ASAP because there is NO room... lisää

I chose this hotel because of the indoor pool and room service amenities which were both advertised amenities. First, my husband’s Hilton honor status was not acknowledged nor was he given the complimentary water at check-in. Secondly, the website needs to be updated ASAP because there is NO room service. This was a huge disappointment considering the 2 amenities that I mentioned earlier were the only reason for me selecting this hotel. The third thing was that the water in the indoor pool was not only ice cold but overly chlorinated. The fourth and final thing was the super uncomfortable bed. My husband and I both woke up sore. The mattress was too firm. Overall, I don’t see myself staying again because there were just too many negatives but the hotel room was extra clean and it was nice. I won’t deter anyone from staying here based on my experience. My advice to the hotel would be to update the website to correctly reflect amenities.

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“Don’t expect much”

My rating does not include the employees- the employees were lovely. Let’s begin with the fitness room. The equipment is rusty, broken, lacking and crammed. They are missing the 20# weights, the treadmill was actually cracked and the elliptical is only there for looks. A few of my colleagues al... lisää

My rating does not include the employees- the employees were lovely. Let’s begin with the fitness room. The equipment is rusty, broken, lacking and crammed. They are missing the 20# weights, the treadmill was actually cracked and the elliptical is only there for looks. A few of my colleagues also used the equipment and were disappointed as well. It’s dark and dank in there. This alone would be a reason I would never return. It was cold when we arrived but the heater was cranked up in the hotel to an uncomfortable (sweat anyone?) setting. The door in the bathroom slammed behind me every time I opened it. I am not the only one who had to prop my bathroom door open at night with the iron. Happy hour will leave you sad. Go to a bar or better yet, go across the street to Embassy Suites for a better one. The employees deserve a better place to work. They all work hard and are extremely helpful. This is a basic hotel with basic amenities and basically provides you with a place to sleep.

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