Marriott Hartford Downtown

“This Hotel checks all the boxes”

Stayed at the wonderful Hartford Marriott Downtown and from a business traveler perspective and a titanium Elite member and can't remember a better hotel experience. The checkin process was professional and well mannered, courtesy of Denisha on our first trip and Joyce on our second trip, The gen… lisää

Stayed at the wonderful Hartford Marriott Downtown and from a business traveler perspective and a titanium Elite member and can't remember a better hotel experience. The checkin process was professional and well mannered, courtesy of Denisha on our first trip and Joyce on our second trip, The genuine niceness of the hotel team we interacted with from front desk, concierge lounge to breakfast is a testament to management's governance process of hiring great personnel. This hotel recognizes Bonvoy elite member and provides upgrades based on availability. The free breakfast buffet for Elite members was one of the best we ever which included great cook-to-order eggs, and fresh baked goods. The concierge lounge had great night time hors-d'oeuvres and bagged snacks. It is great that it is open 24-hours a day with snacks and drinks. The lounge is extremely luxurious with great views. The hotel rooms are great with either water views of the river or great downtown skyline views. The rooms are extraordinarily clean and most rooms have new beds.

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“A well-run large Marriott that checks all the boxes”

Our one night spent at this large convention hotel was perfect. the check-in was smooth, the lobby was spacious and parking was in the large attached ramp. Because the concierge lounge was closed I was given a pair of coupons for the breakfast buffet, which was extensive complete with an omelette … lisää

Our one night spent at this large convention hotel was perfect. the check-in was smooth, the lobby was spacious and parking was in the large attached ramp. Because the concierge lounge was closed I was given a pair of coupons for the breakfast buffet, which was extensive complete with an omelette station that made them with perfection. I had a two-room suite and our floor was quiet, despite the hotel being full. The room was spotless and bathroom was huge with a shower and large tub. Great staff. Highly recommend.

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“Average service, reluctant staff”

Stayed here for the second time for business. The hotel staff was not much friendly rather reluctant to help out on special queries such as ordering room service and room change requests. No complimentary water in the room. Had to go down to buy the water and only discover that they had complimenta… lisää

Stayed here for the second time for business. The hotel staff was not much friendly rather reluctant to help out on special queries such as ordering room service and room change requests. No complimentary water in the room. Had to go down to buy the water and only discover that they had complimentary water bottles of 100 ml at the reception. Since i had to workfrom the hotel room at the beginning, i needed toorder lunch to the room. The staff on the phone was not clear in explaining the menu options available for the room service. The room service menus were only available through the app donwload which i could not do due to storage restrictions on the phone and privacy purposes. On my request for the room service order, my call was transferred to someone else instead of addressing my query on spot or at least explaining that that they are transferring the call. With this attitude there was no desire to order any food to the room. Decided to go outside to find restaurants around the hotel. Gym was good, but no disinfectants available. People were using equipment without disinfecting before or after the use.

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