Hampton Inn Middletown

“Friendly, accommodating staff”

We've never stayed at a nicer Hampton Inn. Most importantly, the staff were friendly and accommodating. They were supportive of each other, which says a lot about the way a place is managed. This hotel will be our go-to place to stay the next time we travel to and from Massachusetts.

“Good Spot to Stay in New York.”

This is a reliable, standard Hampton Inn. It's not in pristine shape, but it's not warn down either. Maybe "not crisp" would be the appropriate tone. Everything was fine. Staff was welcoming and helpful. The lobby was neat and clean. Our room was fine. Clean and neat. The breakfast was hot … lisää

This is a reliable, standard Hampton Inn. It's not in pristine shape, but it's not warn down either. Maybe "not crisp" would be the appropriate tone. Everything was fine. Staff was welcoming and helpful. The lobby was neat and clean. Our room was fine. Clean and neat. The breakfast was hot with eggs and was fine. We have stayed here before and if we hadn't, I might have rated it 5-star....but it wasn't quite as good as I remembered. I bet they'll do an update in a few years.

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“Hotel needs to have keys ready when promised”

Great rooms, solid breakfast, but very frustrating check-in process. I am a group tour leader and I called the hotel front desk twice on our day of arrival to ensure that the keys for our 17 rooms would be ready upon arrival. This is standard procedure for groups when they check into hotels. Whe… lisää

Great rooms, solid breakfast, but very frustrating check-in process. I am a group tour leader and I called the hotel front desk twice on our day of arrival to ensure that the keys for our 17 rooms would be ready upon arrival. This is standard procedure for groups when they check into hotels. When we arrived, NOTHING was ready for us. Not a single room had been keyed in and the entire group had to wait with their luggage while the front desk clerk feverishly worked to key in all the rooms. The biggest frustration was that the hotel knew when we would arrive and assured us over the phone that all would be ready. That being said, this was not the front desk clerk's fault! He told me he was instructed to not prep the keys ahead of time. This is a managerial problem as far as I can tell. Again, I want to emphasize that aside from the check-in process, the hotel was just fine, as Hampton Inns tend to be. When a group is out on the road all day, it's frustrating when you arrive at your hotel only to find that they aren't ready for you.

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