Holiday Inn Express & Suites Greenville - Downtown, An Ihg Hotel

“Unexpected incidental charges”

Overall a great experience, the staff are lovely and very helpful, with the exception of the manager. I had 3 different amounts of incidental charges taken from my credit card on 3 consecutive days, totalling over $250. I couldn’t find out why and am still waiting for them to be returned even tho... lisää

Overall a great experience, the staff are lovely and very helpful, with the exception of the manager. I had 3 different amounts of incidental charges taken from my credit card on 3 consecutive days, totalling over $250. I couldn’t find out why and am still waiting for them to be returned even though I was told that the money would be returned after 5-10 working days. I’ve tried emailing Drake, the hotel manager but haven’t received a reply. Watch the charges on your card people or your spending money could be seriously depleted without you realising.

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“Only because of checkin”

Didn't start out well at all. The receptionist was rude, credit card machine didn't work (2 of them), and she just didn't want to do her job. There was a total of 4 sitting in chairs have fun talking and lacking job responsibilities. Apparently, we were interrupting the employees. Left the buildi... lisää

Didn't start out well at all. The receptionist was rude, credit card machine didn't work (2 of them), and she just didn't want to do her job. There was a total of 4 sitting in chairs have fun talking and lacking job responsibilities. Apparently, we were interrupting the employees. Left the building to retrieve our belongings but were locked out because the receptionist didn't program our cards. That were the only issues. The rest of the stay was pleasant. Room was clean. Other guests polite. One bad employee didn't ruin the stay.

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“A Little Shabby…but Free Parking Downtown”

The best thing about this hotel was the free parking - which is so rare in downtown hotels. It is located on the edge of downtown, but is walkable to restaurants, stores, parks and museums. The staff was also very friendly. But take note: This is an older hotel that was probably updated a littl... lisää

The best thing about this hotel was the free parking - which is so rare in downtown hotels. It is located on the edge of downtown, but is walkable to restaurants, stores, parks and museums. The staff was also very friendly. But take note: This is an older hotel that was probably updated a little in recent years, but is still a bit shabby. There is no real lobby. Our room was only made up on random days and even then it wasn’t really cleaned. I think the bed was made and that’s about it. On our last full day that wasn’t even done. Sometimes the wastebaskets were emptied, sometimes not. By our last couple of days, they were overflowing. It seemed less expensive than the other hotels in the area. The paragraph above describes why that is probably so.

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