Towneplace Suites By Marriott Dallas Dfw Airport N Grapevine

“Flight fiasco”

Myself, my wife, my son and daughter-in-law, and their two pre-school age children stayed in two rooms at this hotel on Saturday night April 20 due to a canceled flight. The hotel was very clean. The rooms were very spacious and comfortable, and the bathrooms were spotless, with a wonderful shower… lisää

Myself, my wife, my son and daughter-in-law, and their two pre-school age children stayed in two rooms at this hotel on Saturday night April 20 due to a canceled flight. The hotel was very clean. The rooms were very spacious and comfortable, and the bathrooms were spotless, with a wonderful shower. The free breakfast was way above average, including oatmeal, sausage, a lot of fresh cut fruit, waffles and much more. What really sets this hotel apart, however, is the level of customer service provided by the truly wonderful staff. We were stranded on short notice due to a canceled flight caused by horrible weather. Our rescheduled outbound flight was not until 7:20 PM. What were we to do with a two and four year old between an 11AM checkout time and a 5PM arrival at the airport? I stopped at the front desk and asked about the possibility of staying until late afternoon, and what it might cost (if it was even feasible). The extremely kind and caring lady at the desk (I believe she said her name is Annabel although I am not sure of the spelling) signed me up for Marriott Bonvoy rewards membership, then, apparently as a benefit of membership, extended our checkout time to 4PM for no extra charge. This act of kindness was a huge help to us, and we are extremely grateful for this. We highly recommend this hotel!

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“Good hotel, great head staff but horrible parking arrangements!”

We came to stay with our family for our annual Christmas trip to Grapevine. The room was not what we wanted to begin with but after speaking with the young lady at the desk she upgraded us to a 2 bedroom suite ( I wish I remembered her name because she was great). The breakfast attendant (Maria) wa… lisää

We came to stay with our family for our annual Christmas trip to Grapevine. The room was not what we wanted to begin with but after speaking with the young lady at the desk she upgraded us to a 2 bedroom suite ( I wish I remembered her name because she was great). The breakfast attendant (Maria) was awfully rude demanding our room number to eat the free breakfast. We spoke with the food manager Jody and he was amazing and understanding. He made things right and was very greatful for the information. All in all the head staff was great and very accommodating. The parking though is horrible, with three hotels on the property they need more spaces. We ended up parking in the grass along the side of the building.

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