Hyatt Place Dallas Grapevine

“Decent, but probably wouldn't go back”

When we checked into our room, there were 3 light bulbs that weren't working and the TV connections (there is a panel to hook up your own devices and the connections on the TV in the first room was blocked off) did not work - we brought our Google TV device so we could watch our shows. The guy at... lisää

When we checked into our room, there were 3 light bulbs that weren't working and the TV connections (there is a panel to hook up your own devices and the connections on the TV in the first room was blocked off) did not work - we brought our Google TV device so we could watch our shows. The guy at the front was helpful and moved us to a room right across the hall with a newer, functioning TV and working lights; very convenient. We had to hurry to get ready for our dinner reservation so it wasn't until later that night when we got back that we noticed the issues with our second room. The fridge had a strong food smell (not a huge deal since it was just keeping bottled drinks) and the bathroom had a sewage smell, like sewage gasses we coming back up the drain or something. This was just a 1-night stay (staycation for our anniversary), so by the time we noticed it, we were already settled in and just kept the bathroom door closed. When we checked out, I mentioned the sewage smell and got a very underwhelming response like, "Oh, okay." The complete lack of concern by the staff at checkout was quite disappointing. The bed also was not really comfortable, so my wife and I didn't sleep that well. But everything else was fine.

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“Great Location, Decent Stay”

The room was nice and clean, and the bed was comfy! Only complain was that the elevators were not working properly, so had to take the stairs at one point. Which is not fun when you are sore from walking a lot the previous day and we were on the 5th floor. The free breakfast was decent, but nothi... lisää

The room was nice and clean, and the bed was comfy! Only complain was that the elevators were not working properly, so had to take the stairs at one point. Which is not fun when you are sore from walking a lot the previous day and we were on the 5th floor. The free breakfast was decent, but nothing special. We checked out the pool and unlike a lot of hotels, it looked actually clean and swimmable! I would stay again, specifically for the nice room and comfy bed.

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“Pictures on website don't match actual hotel”

I thought this hotel would be a lot nicer than it actually was - probably because the pictures on the hotel website look a lot different than the actual hotel we stayed at. The swimming pool was tiny compared to the pictures, and our room was much smaller than what pictures online showed. Also, o... lisää

I thought this hotel would be a lot nicer than it actually was - probably because the pictures on the hotel website look a lot different than the actual hotel we stayed at. The swimming pool was tiny compared to the pictures, and our room was much smaller than what pictures online showed. Also, our toilet was leaking and the TV remote in our room barely functioned.

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