Hilton Garden Inn Dfw North Grapevine

“Good hotel in nearby to busy DFW airport”

A nice hotel located close to DFW International Airport. Friendly staff and clean accommodations with a decent gym and pool. Perfect if you’re needing to be close to the airport for a flight. Nearby other places to dine and proximity to major highways

“Great staff/Skimpflation Strikes”

PRO: Awesome location & free shuttle for a quick overnight between flights from DFW. PRO: Helpful staff. When I asked for a restaurant that I could walk to, Night Desk Clerk suggested the on-site restaurant that didn’t look open. Turns out, it was right at closing time, but the chef & barten... lisää

PRO: Awesome location & free shuttle for a quick overnight between flights from DFW. PRO: Helpful staff. When I asked for a restaurant that I could walk to, Night Desk Clerk suggested the on-site restaurant that didn’t look open. Turns out, it was right at closing time, but the chef & bartender where happy to whip up our dinner and a couple of cocktails. CON: have always LOVED the HGI Flatbreads. This was NOT a flatbread, it was closer to a personal pan pizza (for $15.) CON: Only $10 F&B Diamond credit. PRO: the breakfast buffet was only $7.95. (Rarely does the new HHonors credit actually cover anything on the menu.) CON: while the menu said “hot foods” the was only 1 hot food (oatmeal.). HGI used to include cooked to order omelets, eggs, bacon & potatoes on the breakfast buffet. Overall - good location near DFW but don’t expect the HGI amenities that you may have come to expect.

vähemmän

“Opportunities for improvement”

Hotel is in a good location and the room was decent and clean but could use some maintenance. Small issues not worth mentioning. My issues are more towards the breakfast, billing and lack of follow up. Breakfast here is limited, expensive, and bad. Seems hard to mess up things like eggs, bacon an... lisää

Hotel is in a good location and the room was decent and clean but could use some maintenance. Small issues not worth mentioning. My issues are more towards the breakfast, billing and lack of follow up. Breakfast here is limited, expensive, and bad. Seems hard to mess up things like eggs, bacon and pancakes but they did. As a Diamond member I am to get points or a $10 meal credit. I opt for the credit by default and they failed to apply the credit. I reached out to the hotel twice and was assured they would correct. They did not. The complaints are somewhat petty, but the overall sense I felt staying here was less than a normal HGI hotel experience.

vähemmän