Amway Grand Plaza-Curio Collection By Hilton

“Overall a good experience but encountered some oddities”

I am winding down a five night stay at this hotel for a conference. I am a diamond hilton rewards member. I checked in online and was given a free upgrade per my tier status. I found out later that my colleague also was upgraded. he is a gold member and got a room with a balcony. I did not. Unsure … lisää

I am winding down a five night stay at this hotel for a conference. I am a diamond hilton rewards member. I checked in online and was given a free upgrade per my tier status. I found out later that my colleague also was upgraded. he is a gold member and got a room with a balcony. I did not. Unsure how someone with a lower tier status got a better room than i did for an upgrade, but it is what it is. The hotel has several bars in it. A lobby bar which was open on Saturday when i arrived but was closed intermittently during the stay. There is another bar near the Ruth Chris in the hotel that was also open on Saturday but was then closed for all but one other night during my stay. Unsure why this is the case when there was multiple conferences going on in the hotel. The hotel itself consists of an old hotel (Pantlind) merged with the new section of hotel making up the Amway. i got a room in the old section and you can tell it was old. the floor is not level in places. the furniture in the rooms looks older than the hotel itself. the room, however, was very clean. there is construction going on outside the side of the hotel i was in and the noise from the construction was mind-numbing and actually shook the whole building at times. They had a bulldozer today smashing boulders while digging or something. Impossible to work or sleep while this was going on. The lobby is beautiful and the newer side of the hotel is very nice. the older side is nice as well if you appreciate the older architecture. I have no issues with the room itself but i'm a bit unhappy about how i was treated as a diamond member after seeing how a co-worker was upgraded and received a better room than i did.

vähemmän

“This hotel has serious plumbing issues!”

I stayed here for 3 nights in the older wing of the hotel. Reception staff were very helpful. Very comfortable beds and pillows but the plumbing needs some serious attention. When taking a shower I was still ankle deep in soapy water by the time I was finished. This hotel has a captive audienc… lisää

I stayed here for 3 nights in the older wing of the hotel. Reception staff were very helpful. Very comfortable beds and pillows but the plumbing needs some serious attention. When taking a shower I was still ankle deep in soapy water by the time I was finished. This hotel has a captive audience for places to eat, yet the Wolfgang Puck restaurant closes at 2 pm and Starbucks closes at 5. This leaves nowhere for a light supper in the hotel. Overall, the hotel is not worth the prices they are charging. Note: this was my first trip across the border into the US since the pandemic. The US used to be very reasonably priced but that is no longer the case. Add to that the 40% exchange on the US dollar and it became a very expensive trip. I won't be going back to the US until the dollar is closer to par, which may never happen! We found that the local restaurants were way overpriced too - US$44.95 for halibut dinner?

vähemmän

“Beautiful hotel but no hot water for showers”

Beautiful property! Historic Pantlind part of the hotel is a step into luxury of days gone by. Great breakfast (and value) in the Wolfgang Puck restaurant on the first floor. But the cold shower experience was unexpected, as well as the response from the front desk that “it happens sometimes and th… lisää

Beautiful property! Historic Pantlind part of the hotel is a step into luxury of days gone by. Great breakfast (and value) in the Wolfgang Puck restaurant on the first floor. But the cold shower experience was unexpected, as well as the response from the front desk that “it happens sometimes and they’ll let the engineering team know.” If the hotel routinely cannot provide hot (or at least warm) water for their guests, the least they could do is let them know ahead of time.

vähemmän