Grand Hotel Golf Resort & Spa

“Great Weekend get away”

It has been years since we visited his property and it has undergone a renovation and switch from a Marriott to an autograph collection hotel. But the same southern charm still abounds at every turn. We greeted quickly and checked into our room in an expedient and southern manner with a great des... lisää

It has been years since we visited his property and it has undergone a renovation and switch from a Marriott to an autograph collection hotel. But the same southern charm still abounds at every turn. We greeted quickly and checked into our room in an expedient and southern manner with a great description of all the amenities the hotel has to offer. He chose a diner first night in Bayside. The more casual restaurant had a wonderful tuna bowl and fish tacos to dine on the service was nice and friendly. We lounged by the pool, opting to check out a cabana for a reasonable fee and we’re delighted to see the cabana. Had a fruit platter in it when we arrived bottled water and several other small amenities. We dined that night in the Southern Root restaurant had an amazing experience, dining on scallops, crabcakes, and fantastic ribeye steak. The server Christian was excellent at his craft and it was greatly appreciated. The entire entire property was exceptionally clean and well manicured. Our room had a balcony overlooking the marina and the bay and was very easy to get from building to building activity activity. There is something really special about this and the way you feel the entire time on the property. Cannot see enough good things about it

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“Hotel security issues”

I do love this place, but I may recommend riding a bike there as a friend and I (on 2 separate weekends) had our cars hit in the parking lot. Unfortunately, there is very little security in terms of cameras so the hotel was unable to help much, if at all. They were kind, but kindness doesn’t cove... lisää

I do love this place, but I may recommend riding a bike there as a friend and I (on 2 separate weekends) had our cars hit in the parking lot. Unfortunately, there is very little security in terms of cameras so the hotel was unable to help much, if at all. They were kind, but kindness doesn’t cover 8000 worth of body work. I wish they would have better cameras/security in place.

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“The Spa has so much potential - but, under utilized and not mangaged or staffed correctly”

We went in for a Mothers Day retreat; we both scheduled similar treatments but they one of us had a 2 hour gap in between services. This is because they only have one nail technician to do all manicures and pedicures. There are like 6 chairs in there? Also, a bunch of mini facail stations an... lisää

We went in for a Mothers Day retreat; we both scheduled similar treatments but they one of us had a 2 hour gap in between services. This is because they only have one nail technician to do all manicures and pedicures. There are like 6 chairs in there? Also, a bunch of mini facail stations and only one person was using one station the entire day we were there. We ordered lunch and it was clunky as we had to scan a code and order from room service. I was unable to order as it was still before 11 - even though they knew i wanted it for lunch after my first service was over. The food was late - arrived cold and not soggy - the side wasn't correct. Tiffany, the director came to find me and discussed some of our issues and we thought she would handle. Some of the missteps included poorly trained assistants who didn't make correct bookings for my friend; my enhancement wasn't the correct one that i had changed it to and they mostly stood around looking bored. They should be assisting the spa guests with offerings of cold water or drinks, etc. Getting fresh towels - so many things they could do. The indoor pool is part of the relaxation we are permitted to use - but, it is locked up. We had to get an assistant to open up for us. We almost got locked outside of the pool as those were the only tables to eat at. All of that area should be open and the assistance walking around to assist and help guests. They said at desk waiting for someone to check or out - there 3 and sometimes 4 of them! Why not hire another nail technician? We were told the service providers do not get paid for time w/out a client but are expected to still be there... unpaid I guess? not sure of those details but again this place could be so much more if better managed. Tiffinany ended up taking only 20% off our food bill which covered the automatic gratituty that was added. We were kinda taken back from her lack of concern for all the mishaps that occurred and that she did not do more to accomodate. We spent quite a bit of money; thankfully our actual services were done well and we were happy with them. I think we'll go back to the Battlehouse or try another local spa before we go back to the Grands spa. We are locals and stay at the Grand a few times a year. The spa facilities are lovely - but, so undermanaged.

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