Virginia Crossings Hotel, Tapestry Collection By Hilton

“Great but upset in room”

Stood at this location 20 years ago. Was finally able to go back since my family had an awesome time back then. All was good until my daughter woke up to a rash. I believe it was bed bugs. I was so disappointed that i told myself that this is so bad. Please make sure housekeepers are checking whe... lisää

Stood at this location 20 years ago. Was finally able to go back since my family had an awesome time back then. All was good until my daughter woke up to a rash. I believe it was bed bugs. I was so disappointed that i told myself that this is so bad. Please make sure housekeepers are checking when cleaning. No family wants to wake up to their kids with a rash. Knowing the fact is a Hilton I am very disappointed and upset. Paying the amount no one should be experiencing this. When traveling hotels should be a safe and cleaning environment second to home. Would love to get refund back.

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“NOT BUSINESS FRIENDLY!”

When you look at the picture of the hotel and being a tapestry collection, I expected the rooms to have more of a colonial look. But first, let me back up... when you first arrive, it is very unclear which building is the hotel . Thankfully I had checked in on my app and deduced the main hotel wa... lisää

When you look at the picture of the hotel and being a tapestry collection, I expected the rooms to have more of a colonial look. But first, let me back up... when you first arrive, it is very unclear which building is the hotel . Thankfully I had checked in on my app and deduced the main hotel was the Monroe Building. I finally found my room! Yay! Now to input my notes from the day. Imagine my surprise that there was no desk. Well, not what I would consider a desk! Definitely no room for my laptop and my 2nd monitor. It is definitely NOT business friendly! The bed was comfy and so were the pillows. But, I definitely won't stay there again for a work trip.

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“She's a bit tired...”

I have stayed here before and had a fantastic experience both times. Unfortunately, this third time was very disappointing. Let me start with the positives. The reception staff were friendly, welcoming, and very helpful. The room was adequate: the bed slept well and the room was quiet. Upon our... lisää

I have stayed here before and had a fantastic experience both times. Unfortunately, this third time was very disappointing. Let me start with the positives. The reception staff were friendly, welcoming, and very helpful. The room was adequate: the bed slept well and the room was quiet. Upon our arrival, the room and bath were clean. The food at the restaurant and lounge was good and our servers each night chatted with us and made us feel very welcomed and appreciated. It has been eight years since I've been at this hotel and I don't think anything has been updated or painted since I was last there. This hotel was top-notch but I was sad to see peeling wallpaper, peeling siding along the outside of buildings, baseboards, doors and trim in need of paint, worn carpet, cobwebs and dust in the conference center, and fixtures in need of polishing or replacement. The final problem was the lack of housekeeping: our room wasn't touched after the first morning. One of our party kept the Do Not Disturb sign up til 10 AM each morning. Apparently, housekeeping does not come back once they make a passthrough and see the sign. By the end of our stay, we had a knee-high pile of towels and mounds of trash. I asked the last night for a quick touchup while we were out for dinner. I came back to a pile of unfolded new towels and two trash bags. The same scenario was happening at the conference center. We were constantly running out of soap, paper towels, and toilet tissue. The trash wasn't emptied for two days in the ladies room. I was terribly disappointed. If it weren't for the fantastic front desk and restaurant staff this would have been a rough week.

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