Westgate Smoky Mountain Resort & Water Park

“A Splendid Stay In The Smokey Mountains”

Having never been to Gatlinburg, we stayed at this resort as part of an exchange membership week and we were blown away! From the moment we arrived on site, the staff worked tirelessly to make sure that our needs were met and that we were comfortable. This property was (and is still being) rebu... lisää

Having never been to Gatlinburg, we stayed at this resort as part of an exchange membership week and we were blown away! From the moment we arrived on site, the staff worked tirelessly to make sure that our needs were met and that we were comfortable. This property was (and is still being) rebuilt after the devastating fires in 2016, so much of the resort (including our suite) are still relatively new. Our two bedroom lockout was massive, with basically two of everything. This resort is built into the mountain, and there are several hundred feet of elevation between the registration building and the top of the mountain suites. Shuttle buses come every 10-15 minutes. The drivers were always friendly, but Heidi in particular went out of her way to make us feel welcome. Also note that Walmart will deliver to the resort to stock your kitchen, but you need to meet them at the registration area. Our room was spacious, clean and comfortable throughout our stay, and although we didn't need any maid services, we frequently saw them throughout the property. The property features three outdoor pools, all of which offered a different experience. The indoor waterpark was also thoroughly enjoyable, with a lazy river, two waterslides, a splash pad and bucket waterfall feature. Passes were included with our stay. The property also has an arcade and spa on-site, as well as several restaurants. We enjoyed our Mountain Pizza delivery, and although there weren't a whole lot of vegetarian options to be had, our full kitchen made it easy to prepare meals between our swims. The poolside bar at the top of the mountain sells souvenir barrel cups that come with discounted refills - well worth the price of admission! Travelers take note, TN law forbids them from using a digital ID, so be prepared to bring your physical ID to the pool with you if you do decide to indulge... Tony will take great care of you. There is also a liquor store just off the property. If you are venturing into either Pigeon Forge or Gatlinburg, consider taking the trolleys. They run frequently and connect with the resort shuttle near registration. From the resort, you will board the Gatlinburg Trolley to the Welcome Center. From there, you can either stay on to head into Gatlinburg or transfer to the Pigeon Forge Trolley system. The Gatlinburg Trolley is free, the Pigeon Forge Trolley system is $1 per ride or $3 for an all-day pass. They do take cash, but both systems offer independent mobile apps which are good for schedules and (for Pigeon Forge) mobile tickets. During our stay, we found the Pigeon Forge system to be more reliable than the Gatlinburg system, but either way our car didn't move for 5 days. Back on the property, their activities team is top-notch. Sarah, one of the supervisors, was omni-present and every activity we participated in, which included Paracord Bracelet making, an Ice Cream Social and a Dive-In Movie Night at the pool. The activities team was always looking for opportunities to engage our kids. Overall, if you don't mind the occasional black bear digging through the 'bear-proof' trash cans near your room, this property is perfect for couples and families alike. For us, it was the perfect balance of quiet relaxation and family fun in the sun. We will definitely be back!

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