Hampton Inn Gatlinburg

“Clean, Quiet and Convenient!”

I would love to give the hotel 5 stars instead of 4. Allow me to explain….Our check in was super smooth. Everyone on the staff was courteous and professional to a fault. Our room was clean and quiet, and the maid service was excellent. Beds were comfy too…..everything you’d expect from a Hilton. An… lisää

I would love to give the hotel 5 stars instead of 4. Allow me to explain….Our check in was super smooth. Everyone on the staff was courteous and professional to a fault. Our room was clean and quiet, and the maid service was excellent. Beds were comfy too…..everything you’d expect from a Hilton. And it was close to several great restaurants and all the downtown shops and activities. However, during our entire stay, we could not get on WIFI due to the room’s 2nd floor location. To their credit, they tried to help by giving us a special promo code to sign on, but no luck. Our room also had a balcony that faced the creek. Our last night, we stood on it and watched an enormous bear wander around directly below us. Pretty cool. But it appeared the balcony had not been swept or dusted in some time. Our chairs had dirt on them and the railing had spider and cob webs throughout. Certainly not a deal breaker, but not quite what I’ve come to expect from Hilton. On one additional positive note, the free breakfast was really quite good. And compared to the money you’d spend next door at Crockett’s, it was a real gift. Make no mistake about it. We’d stay there again in a heartbeat, but we simply think the Hilton standard was just a little “off” and we’d suggest making sure the balcony is at least dusted and swept before a guest checks in, and perhaps a WIFI boost for those rooms that struggle to maintain a signal cleanly. If I could give 4 1/2 stars I would! We truly did enjoy our stay!

vähemmän

“Always come back.”

We love the location of this hotel. The only things preventing a 5* review were the wifi was slow and often kicked us off. Also, the renovations have been great, but the pool is in need of some repairs. Staff is outstanding and we love staying here. Breakfast is super.