Holiday Inn Garland, An Ihg Hotel

“Customer Service A+”

The front desk staff is phenomenal! We had business guests arriving and the staff was able to accommodate our every need. Whether it was a larger room, or needing extra space to use in another part of the hotel, to keeping items secure behind the front desk, we never heard “no”, we heard “let me c… lisää

The front desk staff is phenomenal! We had business guests arriving and the staff was able to accommodate our every need. Whether it was a larger room, or needing extra space to use in another part of the hotel, to keeping items secure behind the front desk, we never heard “no”, we heard “let me check”, or “ I will call you back and let you know”. And they did. Reminiscent of what great customer service once was. Thank you so much Garland Holiday Inn. We had a great time and we are appreciative of your hospitality.

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“Front desk staff was wonderful. Great job Sunil!”

Check in with Sunil was wonderful. He was very friendly and helpful. The room was ok but you could see dirt along the edges of the carpeting. The first night we were going to stop in the bar for Happy Hour but it was dark and there was no bartender. When we came back from dinner I asked Sunil at th… lisää

Check in with Sunil was wonderful. He was very friendly and helpful. The room was ok but you could see dirt along the edges of the carpeting. The first night we were going to stop in the bar for Happy Hour but it was dark and there was no bartender. When we came back from dinner I asked Sunil at the front desk where I could get a glass of wine. He said the bar was open but there was no bartender. I walked in and she was sitting in the very back booth. She got up and helped me but she was not very welcoming. The second night we went to the bar the bartender was there and kind of friendly but didn’t seem to understand me very well. She had a very hard time opening the bottle of wine and broke the cork. We had breakfast the last morning and it was good. The front end staff was very pleasant to deal with while checking out.

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“Average”

We stayed here for one night as it was halfway between our families. All the Darden chains in a row near the hotel. Target/Walmart and fast food across the highway. Hotel was OK not great not bad either. Decor is super tacky but that doesn’t really matter. Bar closed 3 nights a week. In short, … lisää

We stayed here for one night as it was halfway between our families. All the Darden chains in a row near the hotel. Target/Walmart and fast food across the highway. Hotel was OK not great not bad either. Decor is super tacky but that doesn’t really matter. Bar closed 3 nights a week. In short, it worked well for us for one night.

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