Courtyard By Marriott Gaithersburg Washingtonian Center

“Mixed feelings.”

I have mixed feeling here but most likely would stay again. Pros- 1. Excellent location surrounded by great shopping and restaurants. Cute area for a staycation as well. 2. Very nice staff especially at the FD. 3. Clean. 4. As a Platinum, preassigned me a nice view. Also had 10$ credit each… lisää

I have mixed feeling here but most likely would stay again. Pros- 1. Excellent location surrounded by great shopping and restaurants. Cute area for a staycation as well. 2. Very nice staff especially at the FD. 3. Clean. 4. As a Platinum, preassigned me a nice view. Also had 10$ credit each day. 5. Free parking across the street. 6. Starbucks brewed drinks for sale. Cons- 1. One elevator was scary. This elevator had no lights (used phone flashlight) and the buttons did not work Saturday morning. You just ride it and hope the door opened on the the floor you wanted. No one closed it down so people were riding up and down. This one elevator really needed to be turned off for safety. An elderly woman asked me not to get off and ride with her as she was so scared. 2. This may sound trivial but caused me a headache. I ordered a wake up call and it was never actioned on. I didn’t wake up as intended and missed most of the group breakfast and had 13 minutes to get dressed for a wedding to make it in time to the shuttles. Not a good start and didn’t look good for the wedding. The next day I called the FD and asked them please to not forget and they told me they don’t take wake up calls and I need to program it myself on the phone. Why did the gentleman the night before not tell me that? The FD was kind and offered a courtesy point service recovery but that never happened. I had to email Marriott to get the points. Mistakes happen.

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“Room stunk of weed”

This hotel is in a great location near shops, restaurants, a movie theater and there’s free parking at the garage across the street. Our room was clean, but stunk of weed as it appeared that the people in the room connected to ours were smoking all day. We let it go at first, but when we came back … lisää

This hotel is in a great location near shops, restaurants, a movie theater and there’s free parking at the garage across the street. Our room was clean, but stunk of weed as it appeared that the people in the room connected to ours were smoking all day. We let it go at first, but when we came back later in the evening, it still smelled and they still had the Do Not Disturb thing on their door. We told the front desk and they gave us a new room. Not the hotels fault, but no one asked us how our stay was when we checked out.

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