Residence Inn By Marriott Franklin Cool Springs

“Everything you need”

We had a great staycation at the Residence Inn. My son wanted to swim at the pool for his birthday and they had a great pool! The bed was super comfortable and the room felt very clean and updated. Breakfast was amazing -- I loved the tortillas, spinach and sausage to make breakfast tacos. Overal... lisää

We had a great staycation at the Residence Inn. My son wanted to swim at the pool for his birthday and they had a great pool! The bed was super comfortable and the room felt very clean and updated. Breakfast was amazing -- I loved the tortillas, spinach and sausage to make breakfast tacos. Overall, I highly recommend.

vähemmän

“Quiet location - 30 minutes from Nashville”

The hotel is located in an office park and can be tricky to find at night. Half our group went the wrong hotel to check in. It's about a half hour drive from the airport and there is a coffee shop and restaurant within walking distance. Everything else requires a car or some type of transporta... lisää

The hotel is located in an office park and can be tricky to find at night. Half our group went the wrong hotel to check in. It's about a half hour drive from the airport and there is a coffee shop and restaurant within walking distance. Everything else requires a car or some type of transportation. A bit too far if Nashville is the destination. Once at the hotel, the front desk staff was very polite and professional. The room was very clean and spacious. Lot of light switches so a bit confusing to see what light switches controlled what. Other reviews mention problems with the AC but we didn't experience those issues. There is an indoor pool & gym and outdoor tennis court. Smokers were hanging out in the back of the hotel where there were chairs and tables. Breakfast was included and the seating area is quite small. Not enough seats if the hotel is full. The food selection was small but fine. Overall, a pleasant stay.

vähemmän

“Dirty room, worn furniture, needs renovation”

This area is beautiful, convenient, and upscale. The grounds are pleasant and landscaped. The counter service was excellent (older gentleman, I wished I remembered his name). But the room itself…yuck. Doors were greasy, couch sofa bed was flat and very stained, bathroom was worn down/moldy.... lisää

This area is beautiful, convenient, and upscale. The grounds are pleasant and landscaped. The counter service was excellent (older gentleman, I wished I remembered his name). But the room itself…yuck. Doors were greasy, couch sofa bed was flat and very stained, bathroom was worn down/moldy. Furniture was chipped/damaged. I was expecting a higher quality room from this location and was disappointed.

vähemmän

“Good but there are serious concerns…”

This hotel is in a great location, within walking distance of restaurants. They offered a free dinner on Tuesday night and free breakfast each morning. The hotel personnel are very nice and very welcoming on arrival. We did have a problem with the water temperature in our shower but they handl... lisää

This hotel is in a great location, within walking distance of restaurants. They offered a free dinner on Tuesday night and free breakfast each morning. The hotel personnel are very nice and very welcoming on arrival. We did have a problem with the water temperature in our shower but they handled that immediately after we informed them. My one big disappointment was their bed! It was a king bed but fell to a gully in the middle! It was not comfortable and my husband ended up on the sofa. Their pillows need replacing also as they had a sweaty head smell. If they address these issues, which are big ones, it would be a good hotel. Afterall the job of a hotel is to offer a good night’s sleep. Without a good bed, it is difficult to rest well. We also noticed the carpeting near the elevator was worn so perhaps a redo of this hotel is needed at this time. Marriott is a good brand so I hope they will listen and address these concerns.

vähemmän