Franklin Marriott Cool Springs

“Late Night Arrival”

Late night arrival after all day in multiple airports. Assistant made reservation at wrong hotel. Thank God for Victoria. She saved the day. #LateNightHero. Thank you Victoria. I’ve always loved this venue but now I’m loyal to it. #TitaniumElite

“Good hotel, needs a few updates”

First time staying here. It was a good stay. A few things need improving. The WIFI in our room was incredibly slow and that was a big problem as we were trying to select homes to go visit. I wish there were more healthy options at breakfast, like a big bowl of granola and greek yogurt. Food that … lisää

First time staying here. It was a good stay. A few things need improving. The WIFI in our room was incredibly slow and that was a big problem as we were trying to select homes to go visit. I wish there were more healthy options at breakfast, like a big bowl of granola and greek yogurt. Food that was there was good and coffee was excellent. Service was good at breakfast. The girl checking us in hotel must have been new as she didn't tell us where elevators are so we headed wrong way and then had to ask her. Also, we are Titanium Elite and she didn't tell us that breakfast is not served in M Club on weekends. We had to head to desk and then they gave us a coupon for restaurant.

vähemmän

“Disappointing food service”

We came for a wedding at a nearby venue. The hotel location was convenient and the hotel itself was fine. However, the food service is another story. Saturday morning we went to the breakfast buffet to find virtually all of the food gone. 30 to 45 minutes after we arrived some additional foo… lisää

We came for a wedding at a nearby venue. The hotel location was convenient and the hotel itself was fine. However, the food service is another story. Saturday morning we went to the breakfast buffet to find virtually all of the food gone. 30 to 45 minutes after we arrived some additional food was put out, but by that time we were ready to go. The next morning was worse. When we arrive at the “wait to be seated” sign, no one came. Others stopped to tell us they had been waiting on their bill and had seen no sign of anyone to help for some time. We finally decided to seat ourself. We past the server who served us yesterday and she said “go ahead and sit there and someone else will be there to help. No one came and the server we passed spent the next 20 minutes talking to a table with no other servers in sight. This experience just confirms my belief that the quality of Marriott locations has significantly deteriorated since the Marriott family left the business. I have titanium elite status and never experienced any of these issues when the Marriott family was still in charge. Very sad. The hotel itself was clean and pleasant, but the food service is in need of a serious overhaul.

vähemmän