Hyatt Place Coconut Point

“test”

very happy - location excellent big room nice pool nice snacks helpful front desk helpful maintenance personnel

“Excellent”

Welcoming staff eager to help beautiful area with access to all you need, will be back and would recommend to anyone looking for a clean quiet place to stay

“Early check in fee when the room was ready ... um, no thank you”

I received an email telling me my room was ready, so we checked out early from another hotel where we had been for several night, and headed over. Upon arrival, around 11am, we were told we would need to pay $25 to access the room before 3pm. I am currently an Explorist but have been a Globalist... lisää

I received an email telling me my room was ready, so we checked out early from another hotel where we had been for several night, and headed over. Upon arrival, around 11am, we were told we would need to pay $25 to access the room before 3pm. I am currently an Explorist but have been a Globalist other years, and I have stayed in many Hyatts and Hyatt Places, and I have never experienced this. That evening, we went into town for a light early dinner and returned back around 9pm, still slightly hungry. We ordered one $8 chicken Caeser salad (very good value), fries and a beer, which we split waiting for the food. Our bartender was very friendly. We were given the bill, tipped 20% or more and headed back to the room. Later my husband said, why was our bill $40 before tipping? We decided to ask at the desk the next morning. They looked into it and found that our bill also included a $15 cocktail that we assured them we did not order. They refused to refund us anything (or maybe give us a credit for something else - we ended up ordering and paying in full for 2 more salads to take with us to the airport) because we signed for it. Yes, we did. Otherwise, the hotel was nice. We used the pool a lot (since we had to use up all those hours waiting for our room). The room was good, etc. Of course it's a lesson learned to ALWAYS review your bill before signing ... but I guess it's also a lesson that when a Hyatt Place says your room is ready, don't believe them.

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“Stale, inedible sandwich, incompetent evening Front Desk personnel”

The best part of this hotel is the location as there are lots of shops and restaurants withing walking distance. Evening front desk personnel left a lot to be desired. I had requested a room in a quiet location several days prior when I made the reservation. She placed me in a room overlooking th... lisää

The best part of this hotel is the location as there are lots of shops and restaurants withing walking distance. Evening front desk personnel left a lot to be desired. I had requested a room in a quiet location several days prior when I made the reservation. She placed me in a room overlooking the busy highway! Nonstop traffic all night long kept me awake. In addition, I ordered a sandwich and was presented with an inedible piece of stale bread with a couple of tiny slices of turkey. When I requested a salad she answered that there were out of lettuce and tomato with a gruff take it or leave attitude.The following day, fortunately, the people at the front desk were professional, cordial, pleasant, and respectful. They duly moved me to a quieter room. If not for the rude and incompetent person at front desk the day I arrived I would have give the review more stars. Hyatt, I suggest that you ensure your night personnel are better trained.

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