Hilton Garden Inn Florence

“Older but sufficient for overnight stop”

To start, Hilton really needs to update the photos of this property on their website. While the photos on the website show very old and dated guest rooms, the actual rooms are significantly more modern than what’s pictured online. The rooms have newer furniture and fixtures overall, though the ba… lisää

To start, Hilton really needs to update the photos of this property on their website. While the photos on the website show very old and dated guest rooms, the actual rooms are significantly more modern than what’s pictured online. The rooms have newer furniture and fixtures overall, though the bathroom and wall decor (mirror / art) appear untouched. On the other hand, the common areas remain pretty dated, with early-mid ‘00s curtains and wallpaper; it’s a bit of a hodgepodge throughout the property. The hotel is centrally located with dining options like Mellow Mushroom, Chili’s, and Waffle House nearby. The front desk staff was very friendly and welcoming. We had one minor maintenance issue when we first checked in (bathroom door was locked) and the staff was very apologetic about it. Our guest room was fine for a quick overnight trip - we booked one of the “larger” queen rooms and appreciated the extra space it offered. The bathroom was very tiny though functional - definitely didn’t gain any square footage in the bathroom with the larger room. The only thing it felt like the room lacked was overhead lighting, as it only had a couple lamps and was pretty dark as a result. We would probably wait until the property is fully renovated to stay again, but would keep it in mind for the future.

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“Convenient location, average place to stay”

The hotel is in a convenient location for traveling I-95, making a stop in Florence, and then driving on. Staff are friendly. It is convenient having a restaurant on site. As a place to stay, the hotel is average, neither specially good nor especially bad. The issues I had with the bedroom are most… lisää

The hotel is in a convenient location for traveling I-95, making a stop in Florence, and then driving on. Staff are friendly. It is convenient having a restaurant on site. As a place to stay, the hotel is average, neither specially good nor especially bad. The issues I had with the bedroom are mostly due to overall Hilton design standards and failure to think about or provide what people actually need. Why is the towel rack at the back of the shower, where the towels will get damp, and placed so high up that I had to stand on tiptoe to pull down a towel? Why are there not enough racks for hanging used towels up to dry, since there will be no service to the room for at least another day? Why is there no grab bar at the end of the tub where someone not wanting to be immediately soaked by the shower would choose to get in? Why does the AC blow unrelentingly cold when it's on, and in a horizontal pattern like a wind tunnel? Why does the thermostat reset itself? All Hilton across the board design choices, not the fault of this Garden Inn in particular.

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