Hilton Garden Inn Raleigh-Durham Research Triangle Park

“Amazing Staff”

Well maintained hotel. Clean and comfortable. We were in town for a huge soccer tournament Rekiyah and Evelio made us feel like we were at home! Hilton is lucky to have staff like them, friendly and professional! The best part of the hotel is their staff, I would definitely stay there again!

“Could be better!”

Solid stay with clear room for improvement. Rooms are large, clean, and furnishings feel fresh. Lots of high quality toiletries in large bottles to avoid single-use plastics. Staff is kind and lobby is nice. Easy access to RDU and I-40. Beyond that, there are clear areas to improve. Breakfast is... lisää

Solid stay with clear room for improvement. Rooms are large, clean, and furnishings feel fresh. Lots of high quality toiletries in large bottles to avoid single-use plastics. Staff is kind and lobby is nice. Easy access to RDU and I-40. Beyond that, there are clear areas to improve. Breakfast is poor and overpriced, with limited selection and poor hygiene rating clearly on display. Way too much throw-away plastics when they have a full kitchen there! Rooms have no ‘Do not disturb’ tags, or indeed anything else (the QR code for the services menu went to an incomplete template for the hotel that it has never filled in). Beds are older and quite lumpy, which is an unusual complete from me. Rooms were not cleaned daily, which may be the norm, but isn’t communicated anywhere. The parking lot does feel unsafe and I would not leave anything in the car. Staff were overly casual and bordered on unprofessional. All in all, the bones of this hotel are good, but the service requires improvement. Recommend that Hilton corporate takes a close look at how this hotel is being run.

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