Hampton Inn & Suites Chapel Hill Durham

“Awesome stay 🥰🥰🥰”

The reception so nice and so helpful while we check in until we check out . Thank you so much for awesome service . We defenitely will be back here when we around this city . They prepare to go bag in lobby , which is have bread , jam , water n an apple inside it . I stay at suite room . The ro... lisää

The reception so nice and so helpful while we check in until we check out . Thank you so much for awesome service . We defenitely will be back here when we around this city . They prepare to go bag in lobby , which is have bread , jam , water n an apple inside it . I stay at suite room . The room so clean , and big . The towel so clean . Love to stay here . Recomended !!!!

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“Needs Attention”

This hotel is a Hilton and I was a bit disappointed in some areas and pleasantly surprised in others. Upon my arrival on a Friday evening I discovered that it was move in weekend for the local university. That made for a lot of bookings from folks who had driven great distances and long lines. To... lisää

This hotel is a Hilton and I was a bit disappointed in some areas and pleasantly surprised in others. Upon my arrival on a Friday evening I discovered that it was move in weekend for the local university. That made for a lot of bookings from folks who had driven great distances and long lines. To add to a busy check in desk, one or more of the 3rd party booking companies had an issue and many people were unable to get their rooms (never use 3rd party booking systems-book through Hilton). People were grumpy but the front desk staff was kind and patient. They worked very hard to make sure each guest got a room. The general manager even stepped in to help deal with all of the issues. Kudos to the front desk staff. The beds and linens were lovely in my room. But… Upon my arrival to my room I met a couple of travelers who had entered their room with their key only to discover ANOTHER couple staying there. That should never happen. Ever. I was so nervous I had to use my flip door blocker so I could ensure no unauthorized entry. When I opened my door I found it already opened. The door would not fully close unless pulled upon. THEN I found a dirty sock and small trash on the floor. Was it vacuumed? No conditioner in the bathroom ( clean towels though) and a shampoo dispenser that was either empty or malfunctioning. The smoke detector required a new battery and beeped incessantly for hours until after several requests from me the GM dismantled it due to maintenance staff having gone home. Although I had a pull out sofa, no linens or pillows were in the room. Other guests mentioned the same issue. The refrigerator leg was broken (but the unit worked). I came back from a very long workday to discover no daily housekeeping-thus still not vacuumed. Hmmm. The breakfast was so-so (usual fare) but no coffee creamer. These are small details and after speaking with the GM I understand that he is new to this hotel and is working to bring up this hotel’s standards of quality. I hope he is successful because this was a sub-par stay at what should be a great hotel.

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“Great staff and location”

First of all, the front desk staff at this site are amazing, always patient, pleasant and professional. Special shout out to Zykia (did I spell that right?). Actually all of the staff are friendly and helpful. Suites are laid out well and good-sized, bedding is perfect. Our rate included breakfas... lisää

First of all, the front desk staff at this site are amazing, always patient, pleasant and professional. Special shout out to Zykia (did I spell that right?). Actually all of the staff are friendly and helpful. Suites are laid out well and good-sized, bedding is perfect. Our rate included breakfast, but their breakfast is really not worth it. Eggs and some form of meat put in a plastic warmer for most of the morning. There's a Hardee's and a Dunkin' right nearby, where you can get real food. Overall, a good place, convenient to Durham, Chapel Hill and RDU, with a great staff...only two quibbles--- 1. We're a quarter of the way through the 21st century and they still don't have any treads on the bathtub floor. Hang on while showering, folks. 2. A barn door separating the bathroom from bedroom is a nice aesthetic, but when the installer doesn't level the door, it can't stay closed and then, well it's not really a door anymore

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