Embassy Suites Raleigh-Durham Airport Brier Creek

“Excellent Front Desk Service”

Excellent service from Joan at checkout desk. When I inquired about a lost and found item she was immediately on top of the item having been left at the desk for me and retrieved it with a beautiful smile. She even included when the item was returned from housekeeping and recognized how special... lisää

Excellent service from Joan at checkout desk. When I inquired about a lost and found item she was immediately on top of the item having been left at the desk for me and retrieved it with a beautiful smile. She even included when the item was returned from housekeeping and recognized how special the item being return was to me.

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“Great service, clean and modern.”

Hotel was clean and modern/updated. Breakfast buffet was nice and convenient. The nightly happy hour was a fun perk. The housekeeping staff cleaned the room well each day. Sarah at the front desk was super helpful and was very personable. I'd definitely stay here again.

“Wonderful experience!”

I had a fantastic experience at the Embassy Suites! First of all, the lobby is absolutely gorgeous. My room was incredibly spacious with a huge TV, very comfortable bed, and large living space/kitchen. The entire suite was spotless. I also got room service, which was absolutely delicious and deli... lisää

I had a fantastic experience at the Embassy Suites! First of all, the lobby is absolutely gorgeous. My room was incredibly spacious with a huge TV, very comfortable bed, and large living space/kitchen. The entire suite was spotless. I also got room service, which was absolutely delicious and delivered in a prompt manner. Additionally, the airport shuttle was on time and got me there quickly and safely. I highly recommend staying here!

vähemmän

“Nice rooms BUT customer service could be better.”

While the room was very nice and clean, the front desk made me feel uncomfortable when I requested a late checkout. I worked 3rd shift and woke up late…The standard checkout time is 11 a.m., and I asked for an extension until 12 p.m. I was told, ‘I guess you can stay until 12,’ in a rather unfrie... lisää

While the room was very nice and clean, the front desk made me feel uncomfortable when I requested a late checkout. I worked 3rd shift and woke up late…The standard checkout time is 11 a.m., and I asked for an extension until 12 p.m. I was told, ‘I guess you can stay until 12,’ in a rather unfriendly tone. As a Diamond member with Hilton, I expected this to be a perk, but compared to Marriott, which offers a 2 p.m. checkout without hesitation, this experience was disappointing. The rooms are nice, but the staff could benefit from additional customer service training.

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