Residence Inn Durango Downtown

“Need Deep Cleaning and hospitality training”

The check in staff didn't seem welcoming or caring. The room itself was old, and dark. The shower was tiny. I am 5'4" and weigh 110 pounds and I was touching the walls while washing my hair. The shower and the bathroom had black mold around the wall. The entire unit had poor water pressure. … lisää

The check in staff didn't seem welcoming or caring. The room itself was old, and dark. The shower was tiny. I am 5'4" and weigh 110 pounds and I was touching the walls while washing my hair. The shower and the bathroom had black mold around the wall. The entire unit had poor water pressure. The breakfast had decent selections including Gluten Free waffle maker that had a hand written sign on a ripped piece of paper next to the machine. Would not stay here again.

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“Good Stay but needs some refresh”

We stayed at the Residence Inn for 9 days. We are Rewards members and now have roughly 20+ days in various RI this year so we are well familiar with the properties. Check in was kinda blah, to be honest. Staff didn't seem much interested in our being there. Room size (studio) was as expected and… lisää

We stayed at the Residence Inn for 9 days. We are Rewards members and now have roughly 20+ days in various RI this year so we are well familiar with the properties. Check in was kinda blah, to be honest. Staff didn't seem much interested in our being there. Room size (studio) was as expected and nicely laid out. Kitchen items provided were good; some of the RI's have cut back on these. Although our room faced the highway, traffic noise was well muted by the windows so no issues there. We were ground floor and did hear upstairs guests walking around. The room needed a refresh. Couch is a bit thread worn, the toilet leaked and shower caulking flaking off. We didn't need it but the elevator is out of service, something mentioned in reviews weeks ago. We had the impression there is a moderate amount of delayed maintenance. It's not terrible, but just needs the updates. Didn't use the pool or spa but they looked clean. Workout room was okay, with a really hard floor. Breakfast offerings were good and the staff handling the area outstanding! Always available, asking if we needed anything, smiling. This is the highlight of the hotel! Now my bigger sore spot: Stop charging for parking! It's an insult, just feels like a money grab, especially in a place where there is plenty of land for the parking lot. We have really starting looking at this stuff as it adds up. Location is great, walking distance to train and town in about 15 minutes. Also close to the River Trail, which is beautiful. Will we stay there again? Not sure.

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