Hilton Garden Inn Chicago Ohare Airport

“It’s a Gem of a Clean Hotel”

What I have to say one of the cleanest beautiful hotel.The rooms are huge and cleanest tub and bathroom and very clean sheets .Loved everybit of it.Loved the hospitality of the front desk Vanessa and also the burger is tasty and worth it by the chef special take

“Shuttle Scuttle”

My only criticism has to do with the serious shuttle confusion, so I'll address that first then get to the compliments. I booked this hotel in large part due to proximity to airport and free shuttle. Upon arrival I went to C3 shuttle pickup. I had looked up online and it said shuttle every 30 min... lisää

My only criticism has to do with the serious shuttle confusion, so I'll address that first then get to the compliments. I booked this hotel in large part due to proximity to airport and free shuttle. Upon arrival I went to C3 shuttle pickup. I had looked up online and it said shuttle every 30 minutes, but didn't say if it was, for ex., at the top and bottom of the hour or what. So I looked online and they have a map showing you in real time where the shuttle is. It showed that it was 50 minutes away, which didn't make sense. So I called the hotel and the front desk told me the map was wrong and that the shuttle would be there in 15 minutes. 25 minutes later, no shuttle. I called front desk back and she said, "Oh, the shuttle is back here at the hotel now, it's probably going to be another half hour." I couldn't rely on any info they gave at this point and had been waiting an hr.+ so I took a cab and my company had to pay $22 when we thought we had the perk of a free shuttle. When I got to front desk I told the three ladies that they needed to get a better handle on the shuttle whereabouts. But instead of taking the feedback or offering any apology, the girl kind of got argumentative without addressing the problem at hand and said, "The shuttle has been picking up passengers all day." I told her that the info she gave me on several phone calls was inaccurate. Still no reaction. Since I needed to take the shuttle back to the airport the next day I clarified with her the timing for the next day. She said the shuttle leaves the hotel on the hour, and half hour. Well the next morning I come down and learn that's completely wrong. The new front desk staff, who seemed to have their act together, told me the shuttle leaves every 20 minutes starting at the top of the hour, and they gave me a printed schedule, and that's exactly what happened. So long story short: the shuttle info they provide and the map are not reliable. Also the hotel is only a few miles from the airport, but it took me about 20-25 minutes with traffic. It's not really "at" the airport by any means. Now to the compliments: after the initial tiring snafu, things were lovely. They have a really good on site restaurant and the server made up for all the angst by being super pleasant and the salmon and vegetables were very good! The rooms are clean and comfy. There is a great and comfy lobby area to hang out as needed with plenty of comfortable seating and outlets for electronic devices. Beyond the arrival front desk staff, who were pretty awful, everybody else seemed friendly and efficient. If you don't count on the shuttle, you will be pleased to stay here.

vähemmän

“As expected – and that's totally OK!”

Completely fine for a 2-night stay. We were in town for a concert at Allstate Arena (about a 10 min car ride away from the hotel). Room was clean, staff were pleasant enough, lobby furniture looking a little worn out. Hotel shuttle good. Restaurant was better than expected with welcoming staff. M... lisää

Completely fine for a 2-night stay. We were in town for a concert at Allstate Arena (about a 10 min car ride away from the hotel). Room was clean, staff were pleasant enough, lobby furniture looking a little worn out. Hotel shuttle good. Restaurant was better than expected with welcoming staff. Main challenge in this area is that there are really no places to eat or get coffee within walking distance (except the casino next door, or the Courtyard Marriott Starbucks next door, I guess).

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