Sheraton Denver Downtown Hotel

“Great Choice In Downtown Denver”

My experience at this property (as far as the staff goes) is that you have to ask (in a firm manner) for what you want. As a current titanium, but lifetime platinum Bonvoy member- they don’t really take your status into consideration if you need a late checkout. I had to speak to two managers about… lisää

My experience at this property (as far as the staff goes) is that you have to ask (in a firm manner) for what you want. As a current titanium, but lifetime platinum Bonvoy member- they don’t really take your status into consideration if you need a late checkout. I had to speak to two managers about extending our checkout, and was told in a not so friendly way that, “We are a convention property. We are very busy and it’s not easy for us to provide late checkouts.” Sets the tone for why the Bonvoy provisions don’t seem to apply to them. Be advised the checkout time is 11 AM. Upon check-in, they will give you a sheet of paper explaining their $25 (plus 15.75% tax) destination charge. Provided you have platinum or titanium stays, they do give $32 back in the restaurant as a food and beverage credit- if you use it before 8 PM. I found it confusing that you have to scan a QR code to be able to get the F&B credit at the restaurant. Things could be explained in a much better way to be more clear to the guest. Also confusing is the layout of the property. We were in a tower room, so had to ride two different elevators and go over a pedestrian bridge to get to our room. The room was great. Modern and nicely renovated, plus the bed was amazingly comfortable. Loved the touches of the bathrobe and slippers. If you have platinum or above Bonvoy status, the lounge area is very nice. Remodeled, and Reminiscent of an airport lounge- they have appetizers from 5-7 PM, as well as a breakfast from 6-10 AM. The fitness center and pool area are also excellent. Really enjoyed both. I would definitely stay here again. Great overall stay. I just wish they could be a tad more accommodating and focused on guest needs.

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“Loud Concert Noise”

I stayed at the hotel two nights over a weekend. The hotel property itself is in good condition, and the staff was pleasant and helpful. However, beware when booking … the hotel is located very near the Denver Civic Center. Both nights of my stay, there was an outdoor concert at the Civic Center. … lisää

I stayed at the hotel two nights over a weekend. The hotel property itself is in good condition, and the staff was pleasant and helpful. However, beware when booking … the hotel is located very near the Denver Civic Center. Both nights of my stay, there was an outdoor concert at the Civic Center. The noise was deafening—so loud that it literally shook the windows in my room. Of course, the hotel can’t help the concert schedule. But I will not stay here again because there was absolutely no quiet to be had in the evenings.

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