Hilton Dallas Rockwall Lakefront

“She felt like a celebrity on her birthday!”

On Aug 3-5th my wife and I celebrated her birthday at the Hilton Rockwall Resort. As Diamond members we are accustomed to the great Hilton customer service, but I must say this stay was OUTSTANDING! It all got started with a room upgrade to a suite that was so nice it had two separate bathrooms an… lisää

On Aug 3-5th my wife and I celebrated her birthday at the Hilton Rockwall Resort. As Diamond members we are accustomed to the great Hilton customer service, but I must say this stay was OUTSTANDING! It all got started with a room upgrade to a suite that was so nice it had two separate bathrooms and an amazing glass walk-in shower! From the first contact email from Desk Manager Devinn Calloway to the outstanding individual care given to us from Manager Bobby Jones I must say this was our #1 favorite Hilton stay, so far! I recall my wife saying that “this must be what it’s like to be a celebrity!” If you are a beef eater, then order the rib eye with the espresso rub in the Heirloom Kitchen. One of the best steaks I have had in quite a while and well worth the price! Thank you, Bobby, and the whole team, for an amazing stay and making my wife feel like the superstar she is! I am sure you will see us in Rockwall again and you can be sure I will ask for Bobby Jones! - Dewey

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“Amazing Lakeview Stay”

This is a beautiful resort hotel right on the lake and the staff were very friendly and accommodating with a slight exception. Upon arrival, I mentioned we were celebrating my birthday and ask if there were any complimentary offers. The desk staff said he would have a complimentary slice of cake de… lisää

This is a beautiful resort hotel right on the lake and the staff were very friendly and accommodating with a slight exception. Upon arrival, I mentioned we were celebrating my birthday and ask if there were any complimentary offers. The desk staff said he would have a complimentary slice of cake delivered to our room. Sadly, I didn’t get the cake. One other observation was the fact that although our room was nice, it didn’t include a lounge chair or small sofa. The magnifying mirror in the restroom for applying makeup was a plus! The lobby fireplace was also a nice touch. Our overall stay was very nice and we look forward to staying there again in the future.

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“Mediocre stay”

Staff was great when communicating with them through the app or text. In person they all acted like they couldn't care less that we were choosing to stay at their hotel. Very curt answers, no enthusiasm at all, not welcoming, etc. (except the valet, he was very kind and helpful!!) Room was nice, b… lisää

Staff was great when communicating with them through the app or text. In person they all acted like they couldn't care less that we were choosing to stay at their hotel. Very curt answers, no enthusiasm at all, not welcoming, etc. (except the valet, he was very kind and helpful!!) Room was nice, but bathroom showing its age a bit. Parking is not straightforward. Scan a barcode to register your car, but wouldn't let you register beyond midnight without charging you extra. Woke up to nearly every single car in the lot with flyers on them stating that they could get fined for future failure to not pay for parking - this should be a very large signal to management that there is a parking system issue. We came to this hotel after two nights at the Hyatt Place in Garland and the Hyatt staff was multiple times more helpful and welcoming. Hyatt was certainly more dated. You decide what's important to you. One final warning about the breakfast rate, should you choose to select it - They give you $25 credit/person for up to two people in the room for a max of $50/room. That $50 credit is to their meh onsite restaurant. We decided that the food at the close by Eggsquisite Cafe looked much better so we went there instead! (and it was eggsquisite!)

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