Hampton Inn & Suites Omaha-Downtown

“MISSED the Hampton Inn mark”

This Hampton Inn didn't live up to our standard stay. Parking on-site is very limited. I don't mind paying for parking, but I do expect a spot since I did pay. At check-in, I needed to use a QR code, enter my car information, and pay $15/ 24 hours. The parking lot was soon over sold. An attenda… lisää

This Hampton Inn didn't live up to our standard stay. Parking on-site is very limited. I don't mind paying for parking, but I do expect a spot since I did pay. At check-in, I needed to use a QR code, enter my car information, and pay $15/ 24 hours. The parking lot was soon over sold. An attendant checked license plates to ensure my car was paid. If you left the parking lot, your spot was taken by another arriving guest. Since we did leave to enjoy Omaha, no spots were available upon return. I and about 25 other cars ended up parking on a side street. Paid parking should be limited to the number of spaces in the small lot. If I'm given a time in and a time out of the lot, they know when spaces are full. Our room (428) was spacious. The room darking blind was stuck at a 45-degree angel, which was reported to the front desk. The first question from the front desk staff was, "You want it so it closes?". YES YES, I do want my shade to close. Upon our return to the room, it had been corrected but not fixed. The room mini fridge had about 5 inches of ice build up between the freezer area and door. Showering was an experience. It took 45 minutes running the water at full hot to get hot water out of the shower head. The body wash, shampoo, and conditioner pump dispensers were all on the last partial squirt or all the way out. None of the issues are major or ruined our trip. However, it does make me wonder about overall management and attention to the details. Little details do matter. Hilton /Hampton properties have consistently hit the mark on ensuring the details are covered. This property on this visit missed them.

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“Disappointed”

I can't seem to find a way to leave these comments on the Hilton website, so will do so here. Hilton Honors member. Stay at Hilton brands regularly. Was at this location during the college World Series. Understandably the rates were higher, but $500+ a night is pretty crazy. But...I paid, and did s… lisää

I can't seem to find a way to leave these comments on the Hilton website, so will do so here. Hilton Honors member. Stay at Hilton brands regularly. Was at this location during the college World Series. Understandably the rates were higher, but $500+ a night is pretty crazy. But...I paid, and did so because of expectations for nice accommodations. We were in room 330 and it felt like a humid old beach motel. Had the AC pumping just to lower humidity. Bedding was old and tired. Pillows were flatter than one would find in a college dorm. Heck, the shower curtain didn't fit the tub, so after each shower the floor had to be mopped with a towel. This is pretty basic stuff. Maybe we got the dud room. The staff at the hotel was very kind and accommodating, but lord help them if the infrastructure in other rooms are this poor. Giving it a "3" is generous.

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